Incorrect suspension reason in client area - suspended for "abuse"

Incorrect suspension reason in client area - suspended for “abuse”

We are currently experiencing an issue where account suspensions and deactivations are being reported incorrectly in the client area.

All suspensions of any type are currently listed as “abuse”, regardless of the actual reason. This includes other types of suspensions and deactivations, such as:

  • Accounts that have reached daily limits.
  • Accounts that were manually deactivated.
  • Accounts that are inactive.

This issue is caused by the hosting platform not sending correct suspension information to the client area.

A mitigation has been implemented in the client area to automatically update the suspension reason shown, but email notifications will still report that the account was suspended for abuse.

I have tried to reach out to iFastNet to see if the issue can be fixed on their end.

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The issue was fixed shortly after I created this topic. New suspensions and deactivations are now being processed correctly.

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