I'm having an issue implementing the Tawk.to live chats.

[Berlin1000]

Website URL

https://hiveshop.fwh.is/

Error Message

Failed to load resource: the server responded with a status of 404 (Not Found)
va.tawk.to/v1/session/start:1 Failed to load resource: the server responded with a status of 400 ()

Other Information

Hello. I have a problem with the live chat widget implementation—the issue is that my browser’s console gives me this response:Failed to load resource: the server responded with a status of 404
This causes the widget to actually work but not appear on my website. It’s strange because the widget works fine when I test it on localhost, but once I upload it to the host, it stops working and throws that error in the console.

[KangJL]

@Berlin1000

status of 404

Did you read?

Redirected to InfinityFree 404 error page

While working on your website, you may be redirected to the InfinityFree 404 error page. This article explains why this typically happens and what you can do to fix this. Why do I get a 404 error When you try to access a file on a website, the server tries to find the matching file to load. By default, it works like this. Suppose you have a website http://example.com which is linked to the folder htdocs in your hosting account. If you then try to load a certain URL, like http://example.com/blo…

Get help from tawk.to support if you need further assistance

[Berlin1000]

The 404 error appearing on my site was caused by a missing product image. However, I already fixed that issue by adding the missing image, but it doesn’t solve the main problem: the 400 error from Tawk.to’s live chat.

[Frank419]

@Berlin1000

the 400 error from Tawk.to’s live chat

So you are expecting us to fix Tawk.to for you?
Please contact Tawk.to support instead.

[Admin]

To clarify the 400 error you get from Tawk.to’s live chat is Tawk.to’s server not accepting the input that your website is providing.

Please understand that this issue is entirely between your website and Tawk.to’s system, and (probably) has nothing to do with our hosting.

Please check with Tawk.to if perhaps there is something wrong with their system or the way you integrated it in your website. We’re not experts on Tawk.to so we cannot really help you with this.