I have pointed my nameserver to infinity nameserver and I can't add using custom domain

[neetsatou]

I did. I had previously hosted my website on hosting service called profreehost and it has been more then a week since I deactivated my account.

[neetsatou]

Here it even gives result below when I do domain check.

[Admin]

Deactivating an account does not remove the domains from it. Please reactivate the account, go into the control panel and remove the domains from there. Only then can you add the domain names here.

After removing the domains at ProFreeHost, you can keep the account active or deactivate it again, it doesn’t matter. What matters is that the domains are removed from the account.

[neetsatou]

There is no option to delete domain. It only has option to deactivate.

[KangJL]

Read carefully

@Admin

Please reactivate the account, go into the control panel and remove the domains from there.

Login into the Vpanel.
Delete domain from the addon domains

Screenshot to show where you are stuck

[neetsatou]

But there is no domain on addon domains.

[KangJL]

Are you sure domain was hosted on this account?

[neetsatou]

Yes.

[neetsatou]

Here my username is both client area and cpanel.

[neetsatou]

[KangJL]

What is the domain?

[KangJL]

You may have to do this

Can't setup custom domain

You have to contact iFastnet directly then

[Admin]

Could you please also check the Parked Domains?

[neetsatou]

it is also empty.

[neetsatou]

Thanks for your time. Also why should I contact iFastnet when I made my account from profreehost.

[KangJL]

Well, both PFH and IF are both running using iFastnet resources. iFastnet is the parent company in a way. PFH and IF are the resellers.

[neetsatou]

I see. But it says I dont have account on ifastnet do I have to make new one on iFastnet.

[KangJL]

Just create an account for the support ticket will do.

[neetsatou]

Thank you for your help. I don’t even know how suddenly I was able to make an account.