I have managed to confuse the passwords

[KangJL]

I guess you have to wait for Admin then. What you are experiencing could be part of hosting issues we are having right now

FTP Errors, Missing Files, and Websites Showing Connection Refused

FTP Errors, Missing Files, and Broken Websites On some hosting accounts, loading websites and accessing files over FTP have been having issues. Many websites affected by this issue are also affected by ongoing stability issues on some servers. Which components are affected by this issue Websites hosted on Hosting Volume vol17_1, vol17_2, vol19_1, vol19_2 seem to be mostly affected Affected sites may see loading issues Affected sites may be unable to view files over FTP What issues may you …