wbe123.great-site.net
(please specify the URL of the site on which you are experiencing the problem)
Error Message
max_allowed_packet = 3 MB is too small. The recommended value is 16M or higher. Too small value could lead to a failure when importing a larger database.
(please share the FULL error message you see, if applicable)
Other Information
I downloaded the wpvivid plugin to download the backup files of my old website, but whenever I try to restore the backup, the aforementioned message appears. How can I fix it, and can the support already do it for me??
(other information and details relevant to your question)
I tried doing that multiple times before, but I guess I always messing something up. Cause after I finish and I go to check the website, I get a blank page that says Issues connecting to server and that something might be wrong with the wp.config file. I’m very new to computers so it just might be over my skillset
The max_allowed_packet size is indeed set to 3 MB on our hosting. You cannot increase it yourself and we cannot increase it for you. So you will have to deal with the limit as it is.
Our recommended way is to not use backup plugins, and just move the files and databases directly instead. As for the errors you ran into before, those sound like a problem with your database connection details which should be easy to fix.
If you do insist on going the backup plugin route, you’re free to try. I’m not sure if the max_allowed_packet message from WPvivid is an error that blocks the migration or just a warning that you can ignore. You can try to restore it with WPvivid anyway, or maybe try a different migration plugin instead. But regardless, know that you’re doing this against our recommendation, and we make no guarantees that any backup plugin will let you restore your website.