Hi,
In my website I can’t view the scrollbar and I don’t know how can I fix it.
I try to delete plugins, but it doesn’t work.
Another problem I have is Elementor is not working and I can’t edit the website.
There is only one thing I can tell you to do: remove Elementor.
It’s a very heavy, bloated plugin that, despite being only a website builder, needs powerful hosting to run well. The issues you’re seeing with not being able to open Elementor is quite common with Elementor on our hosting. All I can recommend is to ditch it and use something more lightweight.
As for the scrolling not working, please note that your website doesn’t use the built-in scrolling behavior of browsers, but instead appears to be using Nicescroll, a custom scrolling implementation. That could either be a part of your website theme, or added by a plugin. In any case, Nicescroll doesn’t appear to be working so nice for you. I would - again - suggest to remove it (browsers are able to handle page scrolling just fine on their own).
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Thank you for your help.
So, I have more questions:
- You say delete elementor. Which plugin you recommend me to edit the design of every page to replace Elementor?
- Another question: How can I remove Nicescroll?
Thank you!
That’s the neat part, you don’t want to use plugins for editing here. You use the stock Gutenberg editor. That always works.
The built-in editor is good enough for most websites. I’ve also heard good things about Kadence Blocks as a fairly lightweight addon to the built-in editor to add more functionality.
But you could try another side builder too. Elementor is really the worst offender.
A poke through the generated HTML page of the website tells me that Nicescroll is part of the WordPress theme you are using.
A theme which, as far as I can tell, is currently sold for $59. Since you’re using it on free hosting, I do have to warn you that using pirated themes is very dangerous, very illegal and very much prohibited on our hosting. And if you “just found a free download somewhere” for a theme that you officially need to pay for, that’s an illegal, pirated copy.
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I buy this theme. It’s not pirate, When I installed the theme in the other hosting a few years ago, I paid for the theme.
In the other hosting, never I had this error with the scrollbar.
So, how can I delete noew the nice scrollbar of the theme?
You’d have to modify the source code of the theme to remove the scroll bar. That said if you paid for the theme, maybe you could get support from the developer? Either they can help point out why it doesn’t work, or maybe there is an update available that fixes this.
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The developer is not responding and there is no update. Maybe the problem was when migrating to the new server. Before with the old server I didn’t have this problem.
How can I modify the source code to remove the scroll bar?
When I check the theme on Envato, it says the theme was updated on the 16th of May, and they provide support after purchase. So they are updating the theme and they should provide support.
However, I think that access to both of those things are tied to ongoing payment for support. If not, you don’t get access to support or updates, which may eventually result in your outdated version of the theme no longer working with new WordPress version.
I don’t see any issues that I would associate with files being broken during migration. But it’s possible that this is a new issue due to a different PHP version, for example.
Always make a backup of the theme code before making any changes. Modifying has the theme code has a real chance of breaking it entirely.
I don’t know, I cannot see the source code. It’s proprietary theme so I can’t just download it and check the code.
You can probably just find all the lines referencing “nicescroll” in the theme and just remove them. But I have no idea where to find those or if it will work at all.
You could also use AI to help troubleshoot this.
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