I can't set up FTP connection

Eu não consigo configurar o FTP. Eu tenho tentado usar o cliente FTP [FileZilla] para conectar com o meu servidor, mas não consigo efetuar a conexão com os dados que foram fornecidos para a minha conta FTP. Por isso, não consigo carregar e baixar os arquivos no File Zilla.

TRANSLATED BY MOD

I can’t configure FTP. I’ve been trying to use the FTP client [FileZilla] to connect to my server, but I can’t connect to the data that was provided to my FTP account. Therefore, I can’t upload and download the files in File Zilla.

Please share logs

5 Likes

Eu já fiz o que você recomendou, mas continua a dá erro.

No, you did not. I requested that you share the logs from FileZilla, but you have not done that.

Also, please type in English or use an online translator before posting. Future non-English posts will be removed.

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Yes, I did. I used this data that I took from my account’s FTP Details: FTP Username
if0_37548618; FTP hostname
ftpupload.net; FTP port (optional)
21; but my password is my hosting account’s FTP password. Checks whether this data is correct or not. Because, this is the data I use to connect my server with File zilla.

No, Greenreader asked you to pull the logs from Filezilla and share those, which you haven’t done. Reading those can make it possible to figure out where the issue is.

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I don’t understand what they are asking me to do.
What is Filezilla logs? how is this done? Can someone please send me an example?
Thanks

The article @Greenreader9 sent you can also be translated to a different language if you’re having trouble reading English text or if you have trouble associating English stuff to their translations, though you’ll always have to read the article to be able to use it (and so click the link, blue or green, whatever it is). Just make sure you don’t use your native language on here though!

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[FileZilla.xml](file:///C:/xampp/phpMyAdmin/doc/FileZilla.xml)

I downloaded the automatic installation of Wordpress, but my website doesn’t work. This information appears on Google (This site cannot provide a secure connection).
Can anyone help me identify the errors?

Don’t share files from XAMPP (And you did not even upload a file). Share the logs as described in the article, don’t do it a different way.

What website? You never shared your URL. If you are getting an SSL error, you need to install an SSL certificate.

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Send me a tutorial explaining how to share the zilla file logs, please.

Enable debug logging

To enable debug logging in FileZilla, you’ll need to do the following:

  1. Go to Edit → Settings…
  2. Scroll down to the Debug page.
  3. Ensure that “Show debug menu” is enabled (it is by default).
  4. Update the “Debug information in message log” and set it to “2 - Info”.
  5. Click Save to update the settings.

Retry the action and gather the logs

With debug logging enabled, you should try to retry your FTP action.

You’ll see that the box at the top of the screen will fill with lots of text. This is the debug output of FileZilla.

To provide the most useful information, you can copy all the information from this box and post it somewhere to share. FileZilla hides sensitive details like passwords by default, so all the information there is safe to share.

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I’ve already done this and it hasn’t been proven at all. I have this information at the top of Filezilla and can share it with you.

Status: Logged in
Status: Retrieving folder list…
Status: “/” folder listing successful
Answer: 421 Timeout - try typing a little faster next time
Error: GnuTLS Error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.
Status: The server did not properly close the TLS connection
Error: Unable to read from point: ECONNABORTED - Connection terminated
Error: Disconnected from server
Status: Disconnected from the server
Status: Resolving ftpupload.net address
Status: Calling 185.27.134.11:21 …
Status: Connection established, waiting for welcome message…
Status: Starting TLS…
Status: TLS connection established.
Status: Logged in
Status: Retrieving folder list…
Status: “/” folder listing successful
Status: Resolving ftpupload.net address
Status: Calling 185.27.134.11:21 …
Status: Connection established, waiting for welcome message…
Status: Starting TLS…
Status: TLS connection established.
Status: Logged in
Status: Creating folder ‘/.QtWebEngineProcess’ …
Status: Getting folder list from “/”…
Status: “/” folder listing successful
Answer: 421 Timeout - try typing a little faster next time
Error: GnuTLS Error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.
Status: The server did not properly close the TLS connection
Error: Unable to read from point: ECONNABORTED - Connection terminated
Error: Disconnected from server
Status: Disconnected from the server

This message suggests the FTP connection is working perfectly. The log shows that FileZilla connected to the server successfully, logged in successfully and was able to access the files on your account successfully.

I’m not sure what issue you’re having while using FTP, because everything seems to be working exactly as it should.

It looks like you (or at least something) are trying to create a hidden folder outside of your htdocs directory. Please note that we provide hosting space for website content only, so uploading files outside of website folders is not possible, and there are some other restrictions on file uploading to prevent abuse.

If you think that this might be related to the issue that you’re having, please tell us more about what exactly you’re trying to do with FTP that you’re unable to. Because what you said in your first post, that connecting to FTP didn’t work, is clearly not the case.

This is an error, but it’s normal. Basically our server has very strict inactivity timeouts. After 20 seconds of no activity, the server kicks you out. If that happens, just use the buttons at the top of the windows to disconnect and reconnect to resume editing. And this won’t affect large transfers, because it’s an inactivity limit, so it doesn’t kick in while you’re actively transferring files.

5 Likes

I was trying to use the tool to download Wordpress to do a manual installation, but I can’t attach the Wordpress file because File zilla didn’t work, and errors always appear at the top of the tool.

Could you please show us those specific error messages?

4 Likes

You can use the same SSL certificate for multiple domains or each domain must have its own SSL certificate.

These are the errors that appear in File zilla:
Error: GnuTLS Error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.
Status: The server did not properly close the TLS connection
Error: Unable to read from point: ECONNABORTED - Connection terminated
Error: Disconnected from server