I can't login to my wordpress dashboard via cpanel softcolous

Website URL


Error Message

The INFO.XML file could not be found! Please report this to the server administrator.
And this is if i open the wordpress manager
The WORDPRESS PACKAGE could not be found! Please report this to the server administrator.

Other Information

I never logs into the WordPress dashboard using a username, email, and password. Instead, i log in to InfinityFree, then access cPanel and Softaculous. Desperate for a solution and seeking assistance.

There are other ways of login to WordPress.
Since you insist on your own way, you need to wait


I’m facing a similar issue since the past 2 hours. Can anyone help me resolve this?

I’ve read through some previous forums about the same topic and I believe one of the admins said that we would just have to wait for the issue to be resolved.

I’m not sure how long this will take tho. Is there a way to avoid this error in the future?


There’s not much you can do. The issue comes from our sponsor, iFastNet, and if it happens again, you, as well as we, have to wait for them to fix the issue.

The only thing you can do is not to use Softaculous which I agree would be a nightmare for a lot of users.


A good place to start would be to actually save or remember the admin username and password to your site. Then you’re not dependent on Softaculous just to be able to access your site.

If you need to access your site urgently while Softaculous is being fixed, you can reset your admin password by hand:

Last time it was fixed less than an hour after being reported. So it should be solved pretty soon.


Thanks for all the reply, thankfully it’s fixed and yeah now i need to reset my Wordpress password so that i don’t have to login via Softacolous anymore.

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