I can't log in to FTP for all of my accounts

Hosting Support
1

I can’t log in to FTP for all of my accounts。My account, password, and port are correct, but I can’t log in and upload files

2

What’s the error message? What FTP software are you using right now and are there any logs?

We need far more detail than a simple “not working” in order to actually understand the issue and possibly solve it.

5 Likes
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Command: USER if0_36787186
Response: 331 User if0_36787186 OK. Password required
Command: PASS ***************
Response: 530 Login authentication failed
Error: Critical Error: Unable to connect to server

4

Are you sure you have entered the correct password?

Did you ever logged into the control panel for that account? If you haven’t already, then there won’t be any FTP access until you do so.

4 Likes
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I’ve fixed this issue Thank you for your answer

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