I can't get backup

Website URL

(please specify the URL of the site on which you are experiencing the problem)

Error Message

“An unknown error occurred during archive.”

Other Information

I will zip the htdocs file. I will download it to my computer later. But I am getting an error like this.

This is expected.
Please do it this way


I’m using Filezilla but i can’t connetc

Status: Waiting to retry…
Status: Connecting to…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

You can’t connect through your website’s IP to FTP. You’ll have to use ftpupload.net or as hostname to connect to the FTP server.


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