I can't connect via FTP

[DamianSantilli]

Website URL

[(please specify the URL of the site on which you are experiencing the problem)]

https://damian.epizy.com

Error Message

(please share the FULL error message you see, if applicable)

Status:	Connecting to ftpuploadnet…
Response:	fzSftp started, protocol_version=11
Command:	open piz_25161631@ftpuploadnet 22
Error:	Could not connect to server
Status:	Waiting to retry…
Status:	Connecting to ftpuploadnet…
Response:	fzSftp started, protocol_version=11
Command:	open piz_25161631@ftpuploadnet 22
Error:	Could not connect to server

Other Information

(other information and details relevant to your question)

Hello, can you help me connect via FTP to my site I try to do it following the instructions and it can’t, in the same way with the application to manage the files of the website “Monsta” opens and I can see the files but I can’t upload anything or download. Thank you so much!

[KangJL]

Please read

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

Both are wrong as well

[DamianSantilli]

Hi, thanks for your response.
I have not been able to connect via FTP, I am using the correct credentials. I attach an image of the error.

I even tried using a VPN and it didn’t work either. Thanks a lot.

[KangJL]

@DamianSantilli

I am using the correct credentials

Definitely wrong. Read again

I believe this is wrong as well

Two wrongs do not make a right

[Greenreader9]

@DamianSantilli

I am using the correct credentials

Maybe you are, but you are not connecting to the FTP server. InfinityFree does not support SFTP, just FTP over TLS. You need to use port 21, and the FTP protocol.

[DamianSantilli]

Hello, thank you very much for your help, in the end I realized that I had indeed spelled the FTP username wrong and the over TLS configuration was wrong. Thank you very much again.