I can't access my website - there is a critical error

[jaikrishna.t]

@anon17292561, Welcome to the forums!

@anon17292561

A friend says I must contact my web hosting provider to see if they can revert to a backup of the site and then when this is done we can then update all the plugins on the site.

As this is a free hosting, none of us have access to your website or backups. However, can you give a screenshot of the log to find the issue? Also, this guide might help your issue:

Installation failed: There has been a critical error on your website

WordPress supports installing and updating plugins and themes from the official store right through the WordPress admin interface. However, after trying to install or update a large plugin (like WooCommerce) or theme, you may encounter an error like this: Installation failed: There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress. This error means that the installation process crashed, and may have l…