Over 24 hours of outage does not instill confidence in the service, or encourage upgrading the account.
Itās free. Do you except everything to work perfect for something you donāt have to pay for?
iFastNet uses different servers for paid accounts, and probably solves their issues faster. There are always other paid hosts if you donāt like iFastNet.
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Really?
āIf yo donāt like it, leaveā is the best defense for a complete outage?
Do I expect it to work perfectly? No - but i do expect it to actually work. And yeah, business will go elsewhere, along with anyone else I know. Big industry, small world.
I split the topic and moved it to informal. That topic was about the site of @Teknorans37 , not your opinion of our service.
And I agree with you @JTarbuskovich. This outage is inexcusable. We were upgrading our systems and unexpected issues happened. This is our fault and you are suffering from it. Please believe that we are doing our best to prevent such issues and fix them as soon as possible if they do occur.
But please then also realize that saying things like that will not get your website back faster. Both people and servers can only do so much at once so some operations just take time. Processors, SSDs and network connections all donāt get faster just because you want them to be.
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Hey - no worries - thank you for the response and full update. It is appreciated.
If you can check, the site Iām concerned with is nevtec.42web.io
Unfortunately, your site is still down. Hopefully it will be back up shortly.
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