I can't access my admin dashboard and website after domain redirect

www.pluramovie.com.ng (new domain)
www.pluralmovie.com.ng(Old Domain)

(Pluralmovie.com.ng)

I recently updated my website to redirect from my old domain to my new domain (www.pluralmovie.com.ng). However, instead of displaying my website, the new domain shows a default placeholder page from the hosting provider.

Here are the steps I have already taken:

  1. Updated the redirect settings to point from the old domain to the new domain.

  2. Ensured my website files are uploaded to the correct directory (e.g., public_html).

  3. Verified that an index.html file exists in the root folder.

  4. Updated the DNS settings to use the nameservers provided by your hosting service.

Despite these efforts, the new domain still doesn’t display my website properly. Could you please help check if:

The domain is correctly linked to the website files.

There are any server-side issues with the redirect or domain configuration.

Thank you for your assistance!

Both pages show the default landing page, which probably means your files are uploaded in the wrong spot.

Files for the pluralmovie.com.ng domain need to be in the /pluralmovie.com.ng/htdocs directory

Files for the pluramovie.com.ng domain need to be in the /pluramovie.com.ng/htdocs directory.

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If I send you my infinity free account please am begging can you help me it for a client and I may lose my job please help me

No, I don’t provide one-on-one support for free. I’m willing to provide one-on-one support but there will be a fee involved.

Can you check and make sure that your files are uploaded to the correct directory(s) that I shared in my previous post?

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I checked your account but it seems that your new domain name has been removed from it already.

I can also tell you that simply repeatedly removing and re-adding your domain name to your account will not help fix this issue. The issue you’re having is that you didn’t upload a website to your new domain name yet. Adding and removing your domain is not going to make your website appear there.

If you already had the website on a different domain on the same account, you’ll need to move it to the location of the new domain name. This guide explains how to do that:

And please understand that we provide a website hosting service. We provide the hosting, but you are ultimately responsible for building and maintaining your website. We’re happy to assist you and guide you if needed, but that doesn’t mean that we will manage and migrate your website for you.

And please understand that we provide a completely free service. We’re already giving you server space completely for free (even though server space is definitely not free), and spending our time to give you this information without getting anything from you in return. We’re happy to give this for you, but then please also consider that we can’t also spend hours of our time to do website administration for you, again without paying us anything.

And if you are willing to pay to have your website moved, please consider hiring a website developer to do that for you.

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This is what my old domain is now showing both my new domain and old domain is not showing any site again
My old domain is www.pluralmovie.com.ng and I can’t access it again and I can’t access the admin dashboard also and am confused just let me know if the website is not possible to revive please help me on this the sponsored are already on my neck I don’t want the new domain again I just want the website back to normal like it was before thank you really appreciate

Well, you removed the pluramovie.com.ng domain from your account, and apparently did not read my instructions, so I’m not sure what you expected?

I still see the default landing page on pluralmovie.com.ng.

Do this:

And if you want pluramovie.com.ng to work you need to add it back to your account, then do:

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I did it it but it not working I can’t access the old domain website anymore both the admin dashboard please help even if I have to pay just give me solutions

You added the domain back to your account, but you’re files are not uploaded correctly.

Please take a screenshot from your FTP program showing your file placement

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Well, website is working as intended.
If you want website to display new content, upload your website with new materials

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What you screenshotted is exactly what is on your website, so it’s working perfectly fine.

So you just need to listen and follow instruction that were provided to you 3 days ago:

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