I can’t install or update plugins on my wordpress site

[anon30423554]

My website URL is:
http://citytourpe.epizy.com/

What I’m seeing is:

Can’t install or update plugins

I’m using this software:

Wordpress

Additional information:

Hi guys, since yesterday i can’t install or update plugins on my wordpress site. It shows an ftp windows asking for my ftd credentials and aways give me the same error about creating a directory.
What’s going on?
It use to work perfectly.
How can i solve this?
Thanks.

[anon30423554]

Guys, can i have an answer?
thanks.

[Admin]

Can you please share the exact error message which WordPress tells you, rather than your own interpretation of it? A screenshot would be even better.

[anon30423554]

Wordpress error message:

Update Failed: Could not create directory.

Screenshot:

Thanks for you time Admin

[anon30423554]

Please guys, can i have some assistance?
Many thanks.

[Admin]

I don’t recall seeing that error before. A quick search of the error message implies that it could be a problem with file permissions, but the permissions look fine on your website.

Can you try to install the WordPress Health Check plugin and see if that points out any issues:

Health Check & Troubleshooting

[anon30423554]

But sir, how can i install this plugin if my problem is exactly not being able to install or update any plugin?

[Admin]

I’m sorry, I didn’t consider that installing that plugin might not work either.

However, I checked your account and I can’t find any reason why the plugin installation would return this error, so I would like to know what the troubleshooting plugin says.

Could you please try to install the troubleshooting plugin manually like so?

https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation_by_FTP