I Am Unable To Open My File Manager

[MdFiraz]

I Am Unable To Open filemanager.ai, when i am clicking File Mangar On Dashboard Page, It Is Redirecting To URL, But URL Is Showing Such Error:
404
And nginx

[MarcinS]

I have exactly the same problem

[MdFiraz]

From when, you are facing this problem?

[wasik405]

Looks like there is an issue with the online file manager. In the meantime, until the file manager comes back online, You can still manage your files through an FTP client like FileZilla -

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…

[Celsey91]

I have the same issue, and ftp is not working either.

[adam28]

fix issue dude

[MdFiraz]

Issue has not been fixed yet

[MdFiraz]

I am using in mobile

[adam28]

yes still not fix me have 404 erorr also i hope they fix today

[iwanttoknow]

You can use online FTP (https://ftpweb.net/) as the alternative, then login with your FTP detail credential you can find on Login to your account - InfinityFree

Seems there is an issue with InfinityFree file manager. Hopefully it fill be fixed sooner.

[MdFiraz]

Monsta FTP

Access FTP from here

[wasik405]

@Celsey91

ftp is not working either.

Please create a new topic about your issue and share logs if possible:

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

[Jri-Creator]

In case anyone needs a full-functional copy of Monsta FTP, I have 2 working instances suited for the filemanager.ai users.

Https://jftp.rf.gd
Https://jftp1.rf.gd

Log in with the credentials found in your Hosting Account, and note that “Host” should be ftpupload.net

[wasik405]

Update: The issue has been resolved by iFastNet, and you should now be able to use the online file manager again. If it still doesn’t work, try clearing the cache for the file manager website

[Greenreader9]

The issue has been resolved. The filemanager is experiencing intermittent outages at this time, please use a desktop FTP client like FileZilla to manage your files as this outage only affects the online filemanager, not FTP.

I would also like to make the following note:

NEVER provide your FTP credentials to external websites that are not directly affiliated with InfinityFree. IF has no control over the code on external websites, and they may preform attacks that steal your login credentials. ALWAYS use the filemanager link provided in the client area, or connect using an FTP program like FileZilla (This is the recommended method anyways).

If you have shared your credentials with an external website, I highly recommend you change them now.

[Admin]

The issue isn’t exactly resolved, the file manager is just intermittently available and unavailable. It returns a 403 error for me now.

I’m guessing that some maintenance is being done on the file manager, but I just sent a message to iFastNet asking for more information.

In the mean time, I would like to stress what @Greenreader9 also wrote:

@Greenreader9

NEVER provide your FTP credentials to external websites that are not directly affiliated with InfinityFree. IF has no control over the code on external websites, and they may preform attacks that steal your login credentials. ALWAYS use the filemanager link provided in the client area, or connect using an FTP program like FileZilla (This is the recommended method anyways).

If you have shared your credentials with an external website, I highly recommend you change them now.

[3030303]

he is not an admin read his description dude.

[Admin]

@Admin

The issue isn’t exactly resolved, the file manager is just intermittently available and unavailable. It returns a 403 error for me now.

I was wrong, the problem was resolved, but direct logins to the file manager are no longer working. Access from the client area and control panel both works!