How to Resolve Namecheap server issues?

[rickdxt]

I was facing downtime most of the time. Can anyone explain me how to deal with the Namecheap downtime issue. I was also get an advised that I should migrate Namecheap email to Office 365. Is it the right solution to get rid of this issue?

[TiffanyLynch]

what’s your domain so we can check?

[Admin]

It’s not entirely clear what the issue is to begin with. What kind of issues/downtime do you experience? Are you having trouble with your website or with email?

And what exactly do you expect us to do for you if you have trouble with Namecheap?

[rickdxt]

Emails are slow

[Frank419]

As Admin just asked you before:

@Admin

And what exactly do you expect us to do for you if you have trouble with Namecheap?

If you have trouble with Namecheap email, ask Namecheap to fix this. Not InfinityFree. There’s simply nothing we can do for you.

And no, even if you hosted your domain with us, it makes no difference. A Namecheap problem should be addressed by Namecheap, not something that don’t even provide emails.

[Admin]

Please note that:

• Email hosting is inherently not an instant protocol. There are many buffers, queues and polling delays involved in getting an email from one system into a particular mailbox.
• I have no idea what “slow” means to you. If you’re lucky, it only takes a few seconds. But a few minutes is also normal. If the receiving provider uses greylisting, then a delay of 15 minutes is completely expected.
• We are not involved in any way with your email hosting. Email delivery can be investigated by either the sending provider or the receiving provider, and we are neither.

If your email is slow to send, contact the email provider you use to send email. If the email is slow to arrive, contact the email provider you use to receive email.

If either of those say it’s a DNS problem (and can share evidence to back that up), then maybe we can help. But right now, I’m 99% certain that it’s not a problem on our end, and I’m 100% sure I have no way to actually verify that.

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Come to think of that, if you are trying to send email from your website with us, please note that we don’t provide PHP mail functionality, and you’ll have to bring and integrate your own SMTP service to send email from your site:

Sending email from your website (PHP mail)

The most common way to send email from your website is by using the PHP mail() function. PHP mail() is an easy to use email system built into the PHP programming language. It’s the default setting for almost all applications. However, PHP mail is severely restricted on InfinityFree. To prevent spam and other abuse, most messages sent through PHP mail are rejected by the mail system. In practice, this means you cannot use PHP mail on InfinityFree to send your email. If you want to send email fr…

But then email wouldn’t be “slow”, it would not work at all.

[rickdxt]

Yupp! it is resolved It was just my internet connection.