Home directory and file manager not available

[anon13234053]

Hello, as far as i can understand from what i read in the forums this is a very
rare issue and it occasionally happens

This issue “home directory not available” is normally very rare, but when it happens, it means that the main directory of the user account is gone. That’s why the FTP servers and webservers cannot find any files to load which is why both the website and FTP don’t work anymore

However i know that my account was probably corrupted during the setup but i just want to check
if any admin could take a quick check and see if this problem is resolvable

Here is my username

epiz_25942817

Thanks.

[anon13234053]

UPDATE

i’ve created three accounts and the same thing still happens apparently looks like there is a problem with creating the files
this is my username now

epiz_25943564

[UnknownLolz]

An official announcement has just been posted recently:

421 Home directory not available and other file and folder issues

In the last few weeks, we’ve been busy upgrading websites from our old HDD based storage system to a much faster SSD storage cluster. However, this does mean that all files and folders of all websites have to be copied to the new system, which takes time. Initially, this was done by taking down the entire server before copying the websites. That resulted in this outage from last week. To prevent that kind of downtime, the decision was made to not take down the websites, but instead put the ac…