Help i cant connect to through FTP to my server

Website URL

Error Message

Status: Connecting to…
Status: Connection attempt failed with ECONNREFUSED - Connection refused by server.
Error: Could not connect to server

Other Information

i have filled up the login window with info i have in FTP details (password and user is correct) but it still refuses to log me in

Please note that our FTP hostname is If you just enter your website name in the FTP hostname field, it will not work, because your website and the FTP server are not located on the same IP address.