dan3008
September 28, 2026, 9:48pm
2
Welcome to the forum.
Please try the steps in this article to debug your FTP problem:
Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection.
Login to your control panel
After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account.
You can login to the control panel by logging in…
If it’s still not working when you’ve genuinely tried the fixes in there, then please provide the full logs from FileZilla (preferably translated into English if possible) to help us help you:
When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections.
This article explains how to get this information.
Enable debug logging
To enable debug logging in FileZilla , you’ll need to do the following:
Go to Edit → Settings…
Scroll down to the Debug page.
Ensure that “Show debug menu” is enabled (it is by default).
Update the…