FTP Server don't work

[Free_Utka]

Website URL

ftpupload.net

Error Message

Timed out (command stream connection)
Unable to connect.

Other Information

None

[JxstErg1]

Hi and welcome to the forum! If you’re having trouble connecting to FTP, here’s an article you can use:

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

[Free_Utka]

I try it but this don’t work

[JxstErg1]

Then what FTP client are you using to connect to the FTP server? If that’s FileZilla, can you please enable full debug logs and send them here to help diagnose the problem?

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

[Free_Utka]

I on it but don’t send a error

[Free_Utka]

[Free_Utka]

But online FTP is work

[JxstErg1]

That’s why I told you to enable full debug logs. The ones you’re showing are the basic debug logs, which don’t seem to show much about why you’re getting timed out. One of the easiest ways to enable debug logs is to right clicking on the connection messages box and clicking on the “Show detailed log” button, but there is also the one on the article I’ve linked to (which you didn’t click on).

[Free_Utka]

The same

[JxstErg1]

OK, since you enabled them but you’re getting the same thing, maybe your router is blocking the FTP connection to the server, or your Internet service provider is blocking FTP connections to the server. If that’s the latter, you might try to connect with a VPN to see if you can connect to the FTP server. If that’s the former, then I don’t know how I can help you. If your router has an FTP ALG option and it’s enabled, maybe try to disable it to see if that’s the culprit?

[Free_Utka]

Oh, and my account was also suspended 3 hours ago when I was working in an ftp client. But then it was restored and nothing works. I think if the online manager works here, my network is not to blame.

[Admin]

@Free_Utka

I think if the online manager works here, my network is not to blame.

I don’t understand your reasoning here, I’d argue the exact opposite.

The online file manager is just a web based FTP client, and it uses the exact same FTP server as you’re connecting to with FileZilla. So if the file manager works, it means the FTP server is up and running and FTP access for your account is working.

So the fact that the file manager is working, and the fact that you seem to be getting a timeout error on the initial connection attempt, means there is a network problem between you and the FTP server. And seeing how it seems to affect only you (I just tested - I can login with FileZilla to your account), it seems most likely to me that this is a network issue on your end.

Did you try connecting over a VPN already? And maybe try a different device?

[Free_Utka]

Everything has already worked, I think it was just a timeout