FTP Quota Exceeded on Empty Account

Website URL

http://shutterspacestudio.great-site.net

Error Message

Your FTP account quota has been exceed.

Other Information

Hi,

I’m experiencing an issue with the FTP quota on my InfinityFree account. The system says I have exceeded my storage limit, but my account settings show that I still have available space.

Here’s what I’ve tried so far:

  • I deleted files from my previous domain 3 days ago, but the quota has not updated.
  • I created a new domain with no files at all, but I still get the same quota error when trying to upload.
  • I checked the Disk Usage in the Control Panel, but it does not reflect the deletions.
  • I tried different browsers and cleared cache, but the issue remains.

Since this affects my entire account, not just one domain, I believe it might be a system error. Could you please check and refresh my storage quota?

Thanks in advance!

Welcome to the community.

Do note that this error can also occur if you exceed the inode usage, not just disk space.
Additionally, if you haven’t exceeded inodes limit either, this issue might happen when using the online file manager. The online file manager is sometimes buggy and can throw this error. It is recommended to use an FTP client, such as FileZilla, to manage and upload your files:

7 Likes

Does it really say that?

The file manager has a known bug where it says “FTP quota exceeded” for no apparent reason. It’s definitely not a problem with your hosting account, it’s a problem with the file manager. You can still manage your files with a desktop FTP client like FileZilla, and if you try again later with the file manager, it should work too.

I’m pretty sure your account is fine. But feel free to verify by checking if you have the same issue with FileZilla.

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