FTP Quota Exceeded on Empty Account

[Balian]

Website URL

http://shutterspacestudio.great-site.net

Error Message

Your FTP account quota has been exceed.

Other Information

Hi,

I’m experiencing an issue with the FTP quota on my InfinityFree account. The system says I have exceeded my storage limit, but my account settings show that I still have available space.

Here’s what I’ve tried so far:

• I deleted files from my previous domain 3 days ago, but the quota has not updated.
• I created a new domain with no files at all, but I still get the same quota error when trying to upload.
• I checked the Disk Usage in the Control Panel, but it does not reflect the deletions.
• I tried different browsers and cleared cache, but the issue remains.

Since this affects my entire account, not just one domain, I believe it might be a system error. Could you please check and refresh my storage quota?

Thanks in advance!

[wasik405]

Welcome to the community.

@Balian

The system says I have exceeded my storage limit, but my account settings show that I still have available space.

Do note that this error can also occur if you exceed the inode usage, not just disk space.
Additionally, if you haven’t exceeded inodes limit either, this issue might happen when using the online file manager. The online file manager is sometimes buggy and can throw this error. It is recommended to use an FTP client, such as FileZilla, to manage and upload your files:

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…

[Admin]

@Balian

The system says I have exceeded my storage limit,

Does it really say that?

The file manager has a known bug where it says “FTP quota exceeded” for no apparent reason. It’s definitely not a problem with your hosting account, it’s a problem with the file manager. You can still manage your files with a desktop FTP client like FileZilla, and if you try again later with the file manager, it should work too.

I’m pretty sure your account is fine. But feel free to verify by checking if you have the same issue with FileZilla.