FTP not working

I have had my FTP access working, since I created my account a few days ago, using WinSCP. But now when I try to login, the client is unable to retrive the directory listing. I have tried FileZilla also with the same problem:. Any help would be great.

Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing of “/htdocs”…
Command: CWD /htdocs
Response: 250 OK. Current directory is /htdocs
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,27,134,11,107,80)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Does the file manager work for you? The file manager also uses FTP.