Website URL (please specify the URL of the site on which you are experiencing the problem) jerry.42/web.io Error Message (please share the FULL error message you see, if applicable) Connection attempt failed with “EAI_NONAME - Neither nodename nor servname provided, or not known.” Other Informat…

Is this error from FileZilla or anouther application? Have you entered the hostname, username, and password as they appear in the client area?

[image] Gaffoon: Connection attempt failed with “EAI_NONAME - Neither nodename nor servname provided, or not known.” This message from FILEZILLA on two different computers. The credentials work fine to access web-based FILEMANAGER. Jerry

[image] Gaffoon: The credentials work fine to access web-based FILEMANAGER But you don’t log into the filemanager seperately. that’s logged into automatically from your hosting account. Ah, are you trying to connect to FTP with your account username and password? in your dashboard, you’ll s…

The message suggests that there is a DNS level problem with the FTP connection. Your computer tries to look up the FTP hostname, but gets no result. The correct FTP hostname to use is ftpupload.net . If that one doesn’t work, you could also try to use ftp.infinityfree.com as FTP hostname instead. An…

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FTP not working?

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