FTP hostname outdated

[Pilot_Dan]

Website URL

https://chemicalcompounds.rf.gd

Error Message

No error

Other Information

I am posting this to inform the admin that the FTP hostname is wrong on the account page for hosting details. I’ve had problems connecting to the FTP client for some time now, but now I checked in the cpanel in the account settings page, and under FTP details it said hostname was ftp.epizy.com

The FTP details on the account details still say ftpupload.net

So hopefully this will get changed so others will not suffer like I just did..

Thank you!

[Lemni]

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

I don’t think ftpupload.net is outdated. The article on FTP connection problems says ftp.epizy.com is an alternative hostname you can use when your network interferes with ftpupload.net. It’s a workaround, not a replacement. A staff answer in an older topic says the two hostnames point to the same server, and that some ISPs or network admins block ftpupload.net.

The article also describes one case in detail. Some providers, like BT and Plusnet in the UK, block DNS lookups for ftpupload.net. You can check whether that’s happening to you in your FTP client’s log. If you use FileZilla, a working connection shows a line like this:

Connecting to 185.27.134.11:21...

If the log shows a different IP address, your network is intercepting the lookup. Using ftp.epizy.com or the IP address 185.27.134.11 gets around it.

Here is the article:

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

So if ftp.epizy.com works for you and ftpupload.net doesn’t, I think your network is blocking the second one. Could you check the log line above, or post the full FTP log, so we can confirm? The article links to a guide on getting the full log from FileZilla.

[Admin]

Neither of them is wrong. They are different, but both should work.

ftpupload.net is recommended, because the SSL certificate used by the FTP server is valid for that name. However, if it doesn’t work because of a block on your network, you can use ftp.epizy.com (or ftp.infinityfree.com, or ftp.rf.gd, or ftp. followed by any of our other free subdomain options) instead.