FTP(?) Error

[xOx_Bunny_xOx]

https://tourma.great-site.net

Error Message

Error!
Either your FTP account quota has been exceeded, or the file upload was
blocked by security.

Other Information

I haven’t used the FTP at all, and I haven’t uploaded anything into the file manager for months.
I’ve tried on a thumb drive and my hard drive, though Firefox, Edge, and Tor. Same error. I haven’t tried on a different network yet, but usually Tor handles issues that might cause.

I’m really stumped.

[EdwardHamHam]

The online file manager throws that error seemingly randomly sometimes. You may want to try using FTP over FileZilla instead.

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…

[xOx_Bunny_xOx]

Tried FileZilla and got this:

Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 376 of 6900 allowed.
Response: 220-Local time is now 1:25. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Error: Could not connect to server
Status: Waiting to retry…
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 381 of 6900 allowed.
Response: 220-Local time is now 1:25. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Error: Could not connect to server

[Greenreader9]

Those FTP logs look normal, what happens if you try to upload a file?

[xOx_Bunny_xOx]

The remote site side of the system says “Not Connected to any Server”

[Greenreader9]

Try opening the control panel, wait for it to load, then reconnect using FileZilla.

[Admin]

@xOx_Bunny_xOx

Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Error: Could not connect to server

No, this is not a normal connection. FileZilla tries to switch to a secure connection (because our server says that it can), but that’s not working. Usually that’s the result of a firewall in between either trying to protect or “optimize” the FTP connection, breaking secure connectivity.

Please try to connect over a VPN instead and see if that helps. If you have a virus scanner with a firewall feature, you could try disabling that too.

[xOx_Bunny_xOx]

I tried at home and it worked.

So I’m guessing work recently plugged the FTP ports up. Given we’ve been getting DDoSed by AI scrapers, I’m not too surprised that this has happened. I wonder what else won’t work now. It kind of surprised me that it wouldn’t work over Tor, but that could be any number of points of security blocking it. I get Tor can be used for trouble.

Guess I’ll just have to muck around on the HTML at work, but upload it at home. Thanks!