Ftp error. 530 Login authentication failed

[runoef]

Username (e.g. epiz_XXX) or Website URL

Username: epiz_31442779when I try to ftp using filezilla using the credentials on the infinityfree dashboard I get this error message

Error Message

Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Command: USER epiz_31442779
epiz_31442779
Response: 331 User epiz_31442779_epiz_31442779 OK. Password required
Command: PASS *************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

[jaikrishna.t]

Please try to reset your hosting account password from the client area.

[runoef]

Should I leave this empy and then try to FTP again?

[jaikrishna.t]

Yes you can leave it empty, and connect to FTP again using the new password from the client area

[runoef]

Just tried that. The same error happens

[jaikrishna.t]

Hmm, looks like a server problem, does the online filemanager work for you?

[runoef]

Weird. The online file manager still works for me. Still can’t FTP though

[runoef]

I guess I’ll just use the online file manager then. Thanks for your help

[Admin]

If the file manager works but FileZilla does not, it means FTP access for your account is working. So the most likely explanation is that the password you’re using in FileZilla is not correct.

Can you please double check that the password you’re using in FileZilla matches the one of the hosting account you’re trying to access? Please note that this password is not the same as the password you use to login on app.infinityfree.net, and it was changed when you reset the password of your account.