Ftp down

Hi and welcome to the forum! Please write your messages in English so that other members in the forum can understand your posts.

An automated translation of your posts is this, let me know if something is wrong:

I can’t upload files by ftp, nor by the file manager, I have already verified the credentials and changed the password and nothing works.

I have already tried with another account that I also have and I have the same problem.

I have already changed the password and put the new one and it does not work on either hosting.

You said that you have verified the credentials, but just to be sure, are you sure you are using the hosting account password and not the client area password? If you’re using the FTP password provided within the client area and it is not working, are you resetting the password through the client area as well?
The following article may help:

If you try every suggestion and still face an issue, can you share the full debug logs from Filezilla?