FTP Down?

Hosting Support
1

Cannot connect to ftp at the moment, double checked the credentials are ok.

Status: Disconnected from server
Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing…
Command: PWD
Response: 257 “/” is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,27,134,11,50,184)
Command: MLSD
Response: 150 Accepted data connection
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

2

I do not see any issue.
Problem is likely on your end

8 Likes
3

yeah, you could be right, the file manager in the UI is working…

4

It probably comes from this line, try changing your timeout settings to 0.

5

No, the 20 second timeout comes from the server, it has nothing to do with the client.

7 Likes
6

It’s also completely normal. To save bandwidth the FTP server automatically disconnects after 20 seconds of no activity. Once you try to initiate a transfer or switch directories it will reconnect automatically.

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7

I think the 20 second timeout error is from FileZilla itself. It sends the command to the server to get the directory listing, but it never gets a response back.

The most likely explanation I can think of given the logs available is that something on your end may be interfering with the FTP connection, resulting in that data connection it refers to last not being setup correctly. This can be caused by a malfunctioning firewall mangling the connection.

Could you maybe try to connect from a different device or network?

Also, did you increase the log level in FileZilla for this? The info log level provides a bit more context usually.

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8

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