FTP doesn't download files and Wordpress backup plugins are blocked by infinity free server

Hosting Support
1

can’t make a backup of my site and save it in FTP because connects but doesn’t download the files. 
Filezilla says : 421 Timeout - try typing a little faster next time

Error:         Error GnuTLS -110 en gnutls_record_recv: The TLS connection was non-properly terminated.

Estado:      El servidor no cerr la conexin TLS adecuadamente

Error:         No se pudo leer desde el socket: ECONNABORTED - Conexin abortada

Error:         Desconectado del servidor


And Wordpress backup plugin such us backup guard etc say seems your server configuration don't allow symlink creation, or your server has constraints to download packages.. I need to SAVE MY SITE, so please, how to I download the files from FTP AND/OR change the configuration so any backup plugin in Wordpress can do its job?????


2

Adding that myphpadmin DOES NOT CONNECT either to make the backup. Please help with any of the 3 alternatives. thank you 

3

And if you go through File manager to try to download the necessary files to back you and save your site in the monster site, it won’t download it. It will say error occurring during downloading. It is actually unbelievable having an optic fibre and an extremely fast conexion, infinity free seems to be blocking any possibility to save your site

4
Can you please elaborate on the FTP issue? The inactivity timeout on our FTP servers is quite low, and you see the error you posted when the server kills the connection. But if you setup an FTP connection and immediately navigate to the right folder and queue it for download, FileZilla should have no problem downloading all of the files, no matter how long it takes.

Also, FTP in general is very sensitive to latency, so a short connection between your computer and the FTP server affects the speed much more than raw throughput on your own network.
5

Apparently there is not any problem connecting. See screenshots…the problem is when transferring(downloading) files click on the links. The first says that the conexion is correctly stablished. The second is in English

Captura-de-pantalla-2019-01-03-a-las-14-29-48 hosted at ImgBB — ImgBB
https://ibb.co/QmDkdqr 

Thanks



6
Apparently there is not any problem connecting. See screenshots..the problem is when transferring(downloading) files click on the links. The first says that the conexion is correctly stablished. The second is in English
https://ibb.co/9TQ9SH8
https://ibb.co/QmDkdqr 

Thanks



Hmm, in the first screenshot, I don't see any errors at all. In the second one, I do see errors, but I believe the issue in a restriction on your computer, not the server.

Judging by the /home/ directory, I assume you're using some kind of Linux desktop? Normally, on a Linux desktop, you would be using the desktop as a regular user, and your user files would be placed in /home// . The /home/ directory is owned by the root user so, as any other user, you cannot write files directly to the /home/ folder, as doing so would allow you to write files to other users on the same system, which is not very safe.

Can you please double check that your user has access to write to the /home/ folder on your own computer? For example, if the command 
`touch /home/access_test`
```
 fails as well, then you may need to choose a different directory to download your website.
7

I use Mac, not linux. I am the only user. In Filexilla when I put in queue to transfer will say:

Error:         Error al abrir “/home/htdocs/wp-admin/css/farbtastic-rtl.css” para escribir

which means, error to open the file to write. In each and every file.

being MacBook, when I write that in the terminal will say:

 MacBook-Pro-de-Cristina:~ cristinaramosroige$ touch /home/access_test

touch: /home/access_test: Operation not supported

MacBook-Pro-de-Cristina:~ cristinaramosroige$  

Im the only user and admin of this computer

8

indeed the first screenshot was to show you that is not a problem connexion but a problem to download files from filezilla

9

Adding that I have no clue about these im desperately trying to fix it with no knowledge at all so please be specific…I need guidance for retards cause I don’t even know where exactly I have to writer this touch /home/access_test

10

I read in internet that it might be an issue with the permits to my ftp user. How do I check my permits in my ftp user?

11
I use Mac, not linux. I am the only user. In Filexilla when I put in queue to transfer will say:

Error:         Error al abrir "/home/htdocs/wp-admin/css/farbtastic-rtl.css" para escribir

which means, error to open the file to write. In each and every file.

being MacBook, when I write that in the terminal will say:

 MacBook-Pro-de-Cristina:~ cristinaramosroige$ touch /home/access_test

touch: /home/access_test: Operation not supported

MacBook-Pro-de-Cristina:~ cristinaramosroige$  

Im the only user and admin of this computer

Well, the "touch" command confirms my suspicion: your computer will simply not let you write anything to the /home directory.

I'm not that familiar with MacOS anymore, but as far as I can recall, MacOS has some kind of "system integrity protection" feature by default which means that many potentially dangerous actions are impossible. No matter if you are a regular user, an admin user or the root user. I believe it's possible to disable it, but I think that's overkill in this case.

Regardless, the error message you see is being caused by your computer, not our FTP server. Please try to download the file to another folder on your computer for which you know you are able to write stuff to it (like your own user folder).