(please specify the URL of the site on which you are experiencing the problem)
Other Information
I am unable to upload assets via ftp included in my WSYWYG site building software. When I connect via ftp I see the following: .htaccess, .override, DO NOT UPLOAD HERE notice, folder htdocs which includes index2.html & UP LOAD FILES HERE notice. FYI, I’m just starting the process of moving things here.
I tried loading the whole site and, after refreshing the view, the htdocs folder was unchanged. I also tried loading a single file figuring maybe the whole site was a bit much. Same result, nothing new in the htdocs folder. I do not get any error message. I am assuming I’m doing something wrong. It’s been over 20 years since I first put the site up and over about 4 years since I changed hosts so I’m a little rusty on remembering every hoop that needs to be jumped through. Can you assist? Thank you! Hope all is well.
I guess I didn’t communicate very well. My apologies. I always use an FTP ‘client’ to deal with my site. I recently made a change to my index to let folks know the site may be down due to the hosting change and all worked as it should.
Everything I mentioned that I saw was via the FTP ‘client’ after connecting to IF via ftpupload. The FTP ‘client’ (Adobe calls it an FTP server) is built into Adobe GL which I’ve been using since before Adobe purchased it from the original developer. I can upload all, modified or incremental using the built in FTP in GL. I tried all and incremental. I did not see any change to the ftpupload files after doing so - meaning no new files were uploaded if going by what the GL FTP client was showing. Hopefully that is a more clear explanation for my issue.
Summary: Using the built in FTP ‘client’ in GL connecting to IF via ftpupload shows no files added to what’s already there as listed in the OP.
What is this “Adobe GL” product? I Googled it, but I can’t find any products matching that name.
It sounds like this “FTP sever” functionality might be what you looking for. Especially if it’s just short for “deploy to FTP server” or something like that, in which case the Adobe software is the client.
Uploading the files through your web building software should just work, and from your description, it sounds like the FTP connection is working.
Please do make sure that your software is configured to upload the files to the htdocs directory.
Besides that, I don’t even know what software you’re using, and I probably don’t have any experience with it, so I can’t really tell you how to use it.
You could try uploading the files with another FTP client like FileZilla in case you suspect our FTP server or your hosting account is not working. If you find there is a problem there, we can help you. But we cannot really tell you how to use your website building software.
Understand you cannot advise me on how to use Adobe GoLive and I wouldn’t expect you to be able to do so. I’ve used it successfully up until trying to upload via FTP to you folks. Adobe officially ceased support as of v.9. I was in error by saying it was called an ‘FTP server’ by GoLive; Adobe does call the built-in FTP utility an FTP client. My apologies again.
Your comment that it should ‘just work’ is exactly why I don’t understand why it isn’t working. As I mentioned it worked last week when I uploaded a modified index.html to my current host. Now, even if I try to upload a single item like my current index.html doc into the htdocs folder, there is absolutely no change in what I’m seeing - nothing uploads even though I get no error message of any kind. Do I need to use an FTP proxy? Should I be using ‘passive mode’ to upload?
I want to avoid the hoops I’ll have to jump through if I try Filezilla, but I may not have a choice.
Thank you for your advice. I appreciate your time and effort.
Thank you for your suggestion. It’s been awhile since I’ve done this stuff and my memory lost the difference between client and server. I misspoke on what GoLive calls the built in FTP client. My apologies. I’m kinda relearning stuff I knew well 15+ years ago. Hope all is well.
Yes, definitely! With FTP, you should almost always use passive mode. That could explain why the data connections are not being setup (but it’s weird that GoLive wouldn’t return an error then).
At the risk of asking you to repeat yourself: how exactly are you verifying the changes? Are you using the file manager or another FTP client to check the changes?
Or are you just checking your website? Because if so, it might be that the files are being changed, but your browser isn’t fetching them due to cache. Checking the page in Incognito Mode (or Private Browsing, depending on the browser you’re using) circumvents that so you can see the latest changes.
Since the ftp client in GoLive shows me what’s in the folder, I use that. In my experience that’s what I look at first as anything uploaded always appears there. I don’t bother going to my site as there may be cached items which ‘cloud’ things if I don’t remember to refresh the page.
Thank you for the suggestions. Sorry for the delay, my internet was down yesterday.
After doing some reading in an old version 6 book on GoLive I found that I could also drag & drop in the FTP client which I had forgotten was possible. Went in via the FTP client in GL and tried that. Everything appears to have been transferred as all the files show up in the FTP client. Have not gone to the site to verify as I may have some other things to do before it’s truly up and running.
I don’t know the ‘why’ but I do know GL is particular about files in that it keeps track of date/file creation info. Perhaps that was the issue - not sure.
Quick question to close out this point in my progress. Now that I have my index.html in can I delete the index2.html file that was originally there?
Thanks to those who offered help/suggestions. I may have other questions if I get stuck again. Hope all is well.