Website URL https://www.jubiladosinsurgentes.org Error Message I’m still having problems connectig to FTP server. I’m using FileZilla, I dont’t have problems connecting to other servers. I did all the suggested changes but still can´t connect. This is what I get: Status: Resolving address of ftp.epizy.com Status: Connecting to 185.27.134.11:21… Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server Status: Disconnected from server Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server Can you please help me? Other Information ..

Did you try the suggested fixes and workarounds from this article already? [image] Help, I cannot connect to FTP File Management and FTP Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

did you read the article Meshin shared last time: [image] Help, I cannot connect to FTP File Management and FTP Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in… it has several possible ideas to help you. Please let us know what you’ve already tried

I read the article, I changed password, used ftp.epizy.com, ftp.upload.net, 185.27.134.11, and checked my rooter configuration. I continue getting: Status: Connecting to 185.27.134.11:21… Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Could you also see if you can access the FTP server over a different network connection? Like when using a mobile hotspot or a VPN? That should rule out a lot of ISP level blocking.

I tried with the movile hotspot and got the same answer. I have another site in IONOS and I have no problem connecting with their FTP server.

I checked it for another topic, and we confirmed there that multiple ISPs in Argentina appear to be blocking access to our FTP server. Since you seem to be connecting from there too, you’re probably affected by the same issue. [image] FTP server issues Hosting Support I did some checking and it definitely seems like a connection issue with some ISPs in Argentina. Look at these results from Globalping: Some connections work fine, like those from Cablevideo Digital, but the connections from Telefonica and Telecom Argentina clearly stop within the network of the ISP. So that looks like an IP level block. Especially when you compare it against one of the website IPs, where all connections reach our datacenter: So the answer is the same too: we cannot fix this from our side, you’ll need to check this with your ISP to try and get the block lifted.

Yes, that must be the issue, I connected through Proton VPN and had no problem. Thanks

FTP connection

Hosting Support

Admin October 5, 2026, 6:58pm 3

Did you try the suggested fixes and workarounds from this article already?