FTP Connection Issue: ETIMEDOUT - Connection attempt timed out

Hosting Support
1

Issue:

I am unable to connect to my InfinityFree FTP account using FileZilla/WinSCP. I keep getting the following error:

Steps I Have Tried:

  1. Used correct FTP details:
    • Host: ftpupload.net
    • Port: 21
    • Username: (Checked in InfinityFree control panel)
  2. Changed FileZilla settings to Passive Mode.
  3. Disabled Firewall & Antivirus temporarily.
  4. Tried a different network (Mobile Data/WiFi).
  5. Restarted my WiFi router to get a new IP.
  6. Checked InfinityFree status page for outages.
  7. Used InfinityFree’s online File Manager (which works).

Question:

  • Is there a current FTP outage on InfinityFree?
  • Is my IP temporarily blocked?
  • Any other solutions I should try?

Additional Details:

  • Error Messages in FileZilla: :
  • Connecting to 185.27.134.11:21…
    Status: Connection attempt failed with “ETIMEDOUT - Connection attempt
    timed out”.
    Error: Could not connect to server
2

Since

works, it means that FTP is working.

Our FTP server do have a system that blocks IPs that have too many failed login attempts. It will lift on itself after sometime, so you can try to try again later.

Sometimes ISPs may also be blocking our FTP servers. For more information, please read

8 Likes
3

Mad as it sounds, try replaceing ftp upload.net with 185.27.134.11 in file Zilla.

My ISP have blocked ftp upload.net but the Ip still works

3 Likes
4

I have found that you can also use ftp.epizy.com to connect to your account via. FTP.

One of my mobile FTP apps (Power FTP) uses this to connect, since ftpupload.com fails for some reason.

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