FTP Connection fail

[KangJL]

Please provide ftp logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

[oldbiggles]

Thanks, now set to “verbose” here is the login text after connection established

Response: 331 User######### OK. Password required
Trace: CFtpLogonOpData::ParseResponse() in state 6
Trace: CControlSocket::SendNextCommand()
Trace: CFtpLogonOpData::Send() in state 6
Command: PASS ***********
Trace: CFtpControlSocket::OnReceive()
Response: 530 Login authentication failed
Trace: CFtpLogonOpData::ParseResponse() in state 6
Trace: CFtpControlSocket::ResetOperation(1094)
Trace: CControlSocket::ResetOperation(1094)
Trace: CFtpLogonOpData::Reset(1094) in state 6
Error: Critical error: Could not connect to server

By my reading of this (and I am NOT a 16 year old whizkid (I’m actually 80+ and only middling IT savvy) it would seem that the password is not being recognised, Am I not using the right password ? -= I’ve tried the password as per my account details, I’ve also tried my infinityfree login password, Is there another one somewhere that I’ve missed?

[KangJL]

Please use the password provided from the client area

[oldbiggles]

Thanks but that is the one I’m trying to use copy/pasted from client area tried again, same result, same dialog I’ve used FileZilla for many years at my previous hosting service with no troubles. can I change my ftp password? perhaps starting from scratch again will work, the password thats not working was assigned automatically

[oldbiggles]

I think ive found where to change my ftp password, I’ll give it a try and see if it works

[oldbiggles]

Changed password, then changed it in FileZilla Site Manager - then tried to connect again, Same result Same dialog

[KangJL]

After changing password in the client area, you need to wait 10-15 minutes for the new password to be synchronised

[Oxy]

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

If the problem is still present, then please:

• provide the Website URL

• as well as hosting/FTP acc username

• Does the file manager from the client area (monstaFTP) successfully connect to FTP?

So that we can check if everything is working with your account (if home dir exists, IP on which work is currently being carried out, etc.).

[solace-ken]

@oldbiggles

530 Login authentication failed

Are you using Port 21 with FTP?

[mmaiato]

Have you tried messing with the encryption settings. Try ftp with no encryption. It works for me.

[wackyblackie]

That is generally a bad idea. Our ftp server has TLS for a reason and everyone should make use of it. FTPS makes it harder for a man-in-the-middle to intercept data when compared to regular, plain FTP. Unless it is just impossible to use TLS for whatever reason (e.g, the client doesn’t support it, but I don’t know of any like that) then you should always opt to use the TLS version (for HTTP and FTP).

[mmaiato]

wackyblackie, I recently was using TLS and had no choice in the matter. It was obligatory and I could not connect otherwise.
Now, If I enable encryption It will not connect. It only works with the encryption disabled… Don’t ask me why.
My preference is to use encryption.

[mmaiato]

It turned out to be a firewall issue on my end. My policy for the FTP site was too restrictive.

[oldbiggles]

My It knowledge is only middling and some of your suggestions etc dont mean a lot to me. I’ve tried using the numbers as hostname, also ftp.epizy.com but still get exactly same results

full FileZilla debug text is

Trace:	CRealControlSocket::DoClose(66)
Trace:	CControlSocket::DoClose(66)
Trace:	CFtpControlSocket::ResetOperation(66)
Trace:	CControlSocket::ResetOperation(66)
Trace:	CFileZillaEnginePrivate::ResetOperation(66)
Trace:	CRealControlSocket::DoClose(66)
Trace:	CControlSocket::DoClose(66)
Trace:	CFtpControlSocket::ResetOperation(66)
Trace:	CControlSocket::ResetOperation(66)
Trace:	CFileZillaEnginePrivate::ResetOperation(66)
Trace:	CControlSocket::DoClose(66)
Trace:	CControlSocket::ResetOperation(66)
Trace:	CFileZillaEnginePrivate::ResetOperation(66)
Trace:	CFileZillaEnginePrivate::ResetOperation(0)
Trace:	CControlSocket::SendNextCommand()
Trace:	CFtpLogonOpData::Send() in state 0
Status:	Resolving address of ftp.epizy.com
Status:	Connecting to 185.27.134.11:21…
Status:	Connection established, waiting for welcome message…
Trace:	CFtpControlSocket::OnReceive()
Response:	220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response:	220-You are user number 739 of 6900 allowed.
Response:	220-Local time is now 21:43. Server port: 21.
Response:	220-This is a private system - No anonymous login
Response:	220 You will be disconnected after 60 seconds of inactivity.
Trace:	CFtpLogonOpData::ParseResponse() in state 1
Trace:	CControlSocket::SendNextCommand()
Trace:	CFtpLogonOpData::Send() in state 2
Command:	AUTH TLS
Trace:	CFtpControlSocket::OnReceive()
Response:	234 AUTH TLS OK.
Trace:	CFtpLogonOpData::ParseResponse() in state 2
Status:	Initializing TLS…
Trace:	tls_layer_impl::client_handshake()
Trace:	tls_layer_impl::continue_handshake()
Trace:	TLS handshakep: About to send CLIENT HELLO
Trace:	TLS handshakep: Sent CLIENT HELLO
Trace:	tls_layer_impl::on_send()
Trace:	tls_layer_impl::continue_handshake()
Trace:	tls_layer_impl::on_read()
Trace:	tls_layer_impl::continue_handshake()
Trace:	tls_layer_impl::on_read()
Trace:	tls_layer_impl::continue_handshake()
Trace:	TLS handshakep: Received SERVER HELLO
Trace:	TLS handshakep: Processed SERVER HELLO
Trace:	tls_layer_impl::on_read()
Trace:	tls_layer_impl::continue_handshake()
Trace:	tls_layer_impl::on_read()
Trace:	tls_layer_impl::continue_handshake()
Trace:	TLS handshakep: Received CERTIFICATE
Trace:	TLS handshakep: Processed CERTIFICATE
Trace:	TLS handshakep: Received SERVER HELLO DONE
Trace:	TLS handshakep: Processed SERVER HELLO DONE
Trace:	TLS handshakep: About to send CLIENT KEY EXCHANGE
Trace:	TLS handshakep: Sent CLIENT KEY EXCHANGE
Trace:	TLS handshakep: About to send FINISHED
Trace:	TLS handshakep: Sent FINISHED
Trace:	tls_layer_impl::on_read()
Trace:	tls_layer_impl::continue_handshake()
Trace:	TLS handshakep: Received NEW SESSION TICKET
Trace:	TLS handshakep: Processed NEW SESSION TICKET
Trace:	TLS handshakep: Received FINISHED
Trace:	TLS handshakep: Processed FINISHED
Trace:	TLS Handshake successful
Trace:	Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD, ALPN:
Trace:	tls_layer_impl::verify_certificate()
Trace:	System trust store decision: false
Trace:	Hostname does not match certificate SANs
Trace:	Sending certificate_verification_event
Trace:	CFtpControlSocket::SetAsyncRequestReply
Trace:	set_verification_result(true)
Status:	TLS connection established.
Trace:	CControlSocket::SendNextCommand()
Trace:	CFtpLogonOpData::Send() in state 6
Command:	USER Ifo_35036777
Trace:	CFtpControlSocket::OnReceive()
Trace:	tls_layer_impl::on_read()
Trace:	CFtpControlSocket::OnReceive()
Response:	331 User Ifo_35036777 OK. Password required
Trace:	CFtpLogonOpData::ParseResponse() in state 6
Trace:	CControlSocket::SendNextCommand()
Trace:	CFtpLogonOpData::Send() in state 6
Command:	PASS **************
Trace:	tls_layer_impl::on_read()
Trace:	CFtpControlSocket::OnReceive()
Response:	530 Login authentication failed
Trace:	CFtpLogonOpData::ParseResponse() in state 6
Trace:	CRealControlSocket::DoClose(1094)
Trace:	CControlSocket::DoClose(1094)
Trace:	CFtpControlSocket::ResetOperation(1094)
Trace:	CControlSocket::ResetOperation(1094)
Trace:	CFtpLogonOpData::Reset(1094) in state 6
Error:	Critical error: Could not connect to server
Trace:	CFileZillaEnginePrivate::ResetOperation(1094)

I have no idea what a lot of this means, any more suggestions, but please keep them simple

[ChrisPAR]

@oldbiggles

USER Ifo_35036777

This is most likely the issue. The prefix is not Ifo, it is if0 (with a small i and the number 0).
Please enter your credentials exactly as shown on the client area.

[oldbiggles]

Further to above—
For Oxy (Moderator) re your queries at bottom of yr message
URL brianlangley.id.au hosting username Ifo_35036777,. and sorry, but I’ve no idea what MonstaFTP is so I don’t know if it connected or not

FileZilla, router etc still set up from when successfully FTPing files to previous hosting service

Thanks all for suggestions

[oldbiggles]

Hooray Success

BIG Thanks ChriPAR twas me all along putting in wrong info #@##@## zeros and Os and auto mistake making keyboards

[Oxy]

@oldbiggles

I’ve no idea what MonstaFTP is

It is “our” web-based FTP client that you can call if you click on this button

[Oxy]

But I see another problem
Did you add that domain to the system here? (brianlangley.id.au)

if you are, then you will probably have to remove the domain and add it again (addon domain)
so that the server is forced to refresh the data and assign you an IP that you currently do not have

And then upload the files to the corresponding htdocs folder
which will be located inside the folder (I assume that after you add the domain again) that starts with your domain name