FTP can't connect

I can’t connect on FTP. I try connect using internet of my house, internet of my college, internet of my iPhone, and none can connect, no have any response.

I try ping the FTP address with online ping, and all packets has been lost.

setting your conection ftp like this :
http://spec-net.esy.es/uploads/1502645936.jpg

The ping results are normal, pings are blocked on our servers.

However, your traceroute indicates your messages don’t reach the server to begin with. The connection is stopped after the server at 138.185.86.5, which is owned by Amazonet. Is Amazonet your ISP? If so, they are blocking access to our FTP server and you should ask them why.

@Admin said:
The ping results are normal, pings are blocked on our servers.

However, your traceroute indicates your messages don’t reach the server to begin with. The connection is stopped after the server at 138.185.86.5, which is owned by Amazonet. Is Amazonet your ISP? If so, they are blocking access to our FTP server and you should ask them why.

Yeah, Amazonet is my ISP

I tried connect on FTP using internet from my college(connect failed), i tried connect using internet from my girlfriend’s house(another ISP, ISP is NET) (connection failed), i tried connect using internet from my friend’s house(another ISP, ISP is Intelbras) (connection failed)

@Feral_xan said:
setting your conection ftp like this :
http://spec-net.esy.es/uploads/1502645936.jpg

I use WinSCP, but, i will try connect using this encryption, i go edit this post if a have success on connect or fail

@EDIT

THANKS BROW,

I tried change encryption type and i have success on connect

Problem Solved by @Feral_xan