FTP can't connect to server

[ianthomasev]

epiz_32080819

(please specify the website or account you are asking about)

Can’t connect to server

(please share the FULL error message you see)

I have two websites (epiz_32080819, epiz_32736287) and I can’t connect to the ftp server (185.27.134.11:21…)

Status: Resolving address of ftpupload.net
Status: Connecting to 185.27.134.11:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

(other information and details relevant to your question)

[KangJL]

Please provide the full ftp log

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

What is your hosting IP?

[ianthomasev]

2023-01-18 09:53:06 15600 1 Status: Resolving address of ftpupload.net
2023-01-18 09:53:06 15600 1 Status: Connecting to 185.27.134.11:21…
2023-01-18 09:53:26 15600 1 Error: Connection timed out after 20 seconds of inactivity
2023-01-18 09:53:26 15600 1 Error: Could not connect to server
2023-01-18 09:53:26 15600 1 Status: Waiting to retry…
2023-01-18 09:53:31 15600 1 Status: Resolving address of ftpupload.net
2023-01-18 09:53:31 15600 1 Status: Connecting to 185.27.134.11:21…
2023-01-18 09:53:51 15600 1 Error: Connection timed out after 20 seconds of inactivity
2023-01-18 09:53:51 15600 1 Error: Could not connect to server

website ip: 185.27.134.116

[KangJL]

You are not showing the full log.

@How to get full logs from FileZilla

Enable debug logging

To enable debug logging in FileZilla, you’ll need to do the following:

1. Go to Edit → Settings…
2. Scroll down to the Debug page.
3. Ensure that “Show debug menu” is enabled (it is by default).
4. Update the “Debug information in message log” and set it to “2 - Info”.
5. Click Save to update the settings.

Retry the action and gather the logs

With debug logging enabled, you should try to retry your FTP action.

You’ll see that the box at the top of the screen will fill with lots of text. This is the debug output of FileZilla.

To provide the most useful information, you can copy all the information from this box and post it somewhere to share. FileZilla hides sensitive details like passwords by default, so all the information there is safe to share.

Good luck!

[Admin]

Looking at the logs, it seems like it’s just impossible to establish an FTP connection from your device.

Could you please try to connect over a VPN instead? If that works, it means there is a firewall blocking your access to our FTP server (or maybe FTP in general).