FTP authentication failed

[xyip3h]

Website URL

oc.great-site.net

Error Message

When I tried to connect to my account with FTP,
filezilla failed to connect:

error message from filezilla

Status:	Resolving address of ftpupload.net
Status:	Connecting to 185.27.134.11:21…
Status:	Connection established, waiting for welcome message…
Status:	Initializing TLS…
Status:	TLS connection established.
Command:	USER if0_37548835
Response:	331 User if0_37548835 OK. Password required
Command:	PASS **********
Response:	530 Login authentication failed
Error:	Critical error: Could not connect to server

Other Information

The UI here says that :

Unable to determine directory status

An error occurred while trying to check the directory of your website.

|Directory Exists| unknown
|Index File|| unknown

[xyip3h]

I copied the user name and password from the system directly.

Please help.

Thanks

[Greenreader9]

reset the account password then try it again

Remember that the password you use to login to the dashboard and your account password are two different things.

[Admin]

Please try the steps proposed in this article:

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

[xyip3h]

@Greenreader9

reset the account password then try it again

Remember that the password you use to login to the dashboard and your account password are two different things.

I have tried resetting passwords many times, it does not fix the issue.

Even the system could not deremine the status of the FTP directories, as shown below:

[xyip3h]

II tried the steps to reset the password for the account multiple times, it still does not work.

As shown in the picture, even the system could not determine the status of my site:

[JxstErg1]

Did you try to log in to the Control Panel at least once? That’s also the first step in the guide Admin linked to you.

[xyip3h]

after accessing control panel, I could access it via FTP.

Thanks!

[Admin]

@xyip3h

II tried the steps to reset the password for the account multiple times, it still does not work.

Did you also login to the control panel afterward to enable FTP access? Because I just did, and now it works.

@xyip3h

As shown in the picture, even the system could not determine the status of my site:

That makes sense, because the client area obtains that information over FTP. If FTP is not working for your account, then that check also doesn’t work.