Welcome to the InfinityFree community forum! Good to have you here.
Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end.
Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong.
AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first.
Solving an issue is a joint effort. Try the suggestions you get and report back what happened.
Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.
The account linked to your forum profile doesn’t list k1ibtqyb.infinityfree.com. Its free subdomain is under xo.je, not infinityfree.com. A name that isn’t set up on any hosting account won’t resolve, which would explain NXDOMAIN. Can you check which domain is listed under your hosting account in the members area, and try that one instead? If you did add k1ibtqyb.infinityfree.com on another profile, tell me.
On the status page: the open incident is about the domain howto.rocks, and it only mentions websites on subdomains of that domain. It doesn’t mention infinityfree.com subdomains, so I don’t think it explains this.
If the domain listed in your account also shows NXDOMAIN, this article explains how to tell a problem with the domain from a problem on your side. It starts with a check on dnschecker.org.