Free SSL Pending after more that 24 hours

[LesWoolsey]

Website URL pgbc.wuaze.com

(please specify the URL of the site on which you are experiencing the problem)

Error Message:

This site can’t provide a secure connection

pgbc.wuaze.com sent an invalid response.

• [Try running Windows Network Diagnostics](javascript:diagnoseErrors()).

ERR_SSL_PROTOCOL_ERROR

(please share the FULL error message you see, if applicable)

Other Information

I created a new Wordpress site with the Softaculuous Installer. But it wont let me log in to the WordPress admin account or access the site at all if I am logged in to my InfinityFree account. I can access the site it I just go to it from my iPad although it notes it is not secure. I assumed this meant I needed an SSL certificate for the site. So I went to your Free SLL Certificate page and requested a cert and it also updated the CNAME record I think. Anyway, it’s been more than 24 hours and the certificate request is still marked as pending.

1. Is the problem really the lack of the SSL cert.
2. How long will it stay pending. Other posts on this topic indicate it should be back by now.
3. When the cert comes back, do I need to install it or does the system install it automatically?

Thanks
Les

[Admin]

When you first request the certificate, you’ll get instructions to setup a CNAME record. You can click a button to do the setup, but it usually takes a few hours for the CNAMe record to be fully visible.

After those few hours, you need to come back yourself to continue. When the CNAME record is ready, you need to click a button to actually get the certificate (which usually takes less than a minute), and then click another button to install it.

So, to answer your questions:

@LesWoolsey

Is the problem really the lack of the SSL cert.

Yes. 100%.

@LesWoolsey

How long will it stay pending.

Until you make it not pending anymore.

@LesWoolsey

Other posts on this topic indicate it should be back by now.

Then you’ve checked the wrong posts or got the wrong information from it.

The CNAME record takes some time to get ready. But then you need to take the next step, not wait for the system to do it for you, because it won’t.

@LesWoolsey

When the cert comes back, do I need to install it or does the system install it automatically?

Again, it takes manual action.

[LesWoolsey]

Thanks. I requested another cert and this time it worked. Don’t know why it hung up the first time.

[Admin]

I checked your SSL orders, and you didn’t create a new order.

In order to prevent our systems from getting clogged with unnecessary orders, there is duplicate detection logic in there that will recognize you are trying to request another order for a domain and provider you already have an order for. And if so, it will just send you to that old order. Even if it was already “deleted”.

Because in many cases where people think something is wrong with the SSL certificate, nothing is actually wrong. And because most SSL providers have rate limits, deleting and recreating order risks using up our limits and preventing other people from getting certificate.

And if you think that this is cheating, then you’re not wrong, but you’re also perfectly showcasing that sometimes people create multiple orders for no reason.

The old order didn’t “hang”. You just needed to take the next step. That’s what I told you to do. There was nothing wrong with your order.

And if “deleting” and “creating a new” SSL order was necessary to make you look at your certificate again and click the button to move it along, then our system is working as intended.