this happend when i tried to upload my custom made website from my computer to InfinityFree server, i think the server have some limit and it wont let me upload a huge amount of file all in one and my account got suspended, sobbing ;-;
Unfortunately, we can’t do anything here. You will have to raise a support ticket in the Client Area, ask about the suspension, and what you can do.
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This could be because something in your files was detected as malicious and triggered the suspension system. Since you’ve submitted a ticket, it’s best to wait for a response, as we have no way to tell you exactly what happened. But I can tell you that you did not get suspended for uploading too many files at once.
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nope, everything is fully safe, no crap cuz i use chatgpt and claude to make, just a simple php website
Even with the files being perfectly safe, it doesn’t stop a false positive.
In my experience AI generated code tends to be more likely to trigger false positives because it tends to have unusual ways of doing things. But that’s only circumstance
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Happened to me sometimes too uploading about 2Mb in total of files. Now I copy paste the code in the single files from file manager.
Don’t do that. Develop locally so you always have a backup in case something goes wrong with the server. The filemanager should not be used for anything more then “oh that word is spelled wrong”, desktop FTP software exists for a reason.
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In my experience, much of the code that is AI generated from scratch gets flagged. If you ask AI to re-write your code, it doesn’t get flagged as much. If you ask AI to correct things (or re-write things), it will correct (or re-write) them, but you have to check and see how it corrected (or re-written) it. I’ve had AI recorrect a mistake I made, and the way it did so would have flagged my code as “Phishing”.
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Yeh that’s what I meant by ai generated code. Ai like claud and copilot is great for helping fix bugs, but I’d never rely on it 100%
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I don’t. I develop locally and usually I copy/paste files content into files in the server through the file manager.
You’d be much better uploading your files using something like FileZilla tbh
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That’s the case 99.99% of the time. If you are uploading something and your account is suspended, then it’s basically guaranteed that your account is suspended because of what you’re uploading, not because of how much you’re uploading.
Please understand that we don’t just take people’s word for it, and scan uploaded content anyway. And indeed, there is the chance that all of this is a false positive, but the support ticket team will check that.
You do you of course, but this seems to be a quite error prone method of development. If you update a file on your computer and forget to paste it into your website, it could break your website and you may have a very hard time identifying the issue.
Some editors have the option to automatically deploy your site using FTP. Maybe that could be a more pleasant and less error prone method?
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Can you make the system less strict? Like make it only detect some kind of malware code or like automatic function to do some kind of bad thread, i feel like this system doesnt work really well
If only it was that easy.
Unfortunaitly malware code doens’t come with a big flag that says “Hi I’m evil code”
Infinity Free and iFastNet have to take steps to protect themselves and their respective user bases. With malware protection, this means making a best effort. End of the day, its better to have 10 false positives (which can be corrected by the support team) and block more of the malicious attacks, than have no false positives and let one attack through that could have been blocked.
Take a look at virus scanners for windows. They are forever running into false positives. but again, better that than letting one virus through
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Having a 100% perfect detection system would be everyone’s dream (except for those looking to abuse the service of course). But “just make it work correctly” is not something we can just do, because that’s not how these systems work. Any detection system will have false negatives and false positives.
If you’re the one who gets flagged due to a false positive, then of course you feel that it doesn’t work well, and that it should be less strict.
That person who sent in a report earlier today about a scam site they fell for also said that it doesn’t work very well, but that it should be more strict.
We do our best to make it as accurate as possible, but it will never be perfect, so we have to strike a balance. And no matter what we do, we can’t please everyone.
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This makes sense. Today I was thinking something similar: updating server files using git, but I don’t think this is so easy to do. However I’m interested about your solution: I use neovim as editor and I’m going to look for a way to put in practice your suggestion.
Hi dan3008 
I’m still learning here how things work, but sometimes when I tried to upload files via FileZilla my account got blocked. This happened when I tried to overwrite all the files in the htdocs folder in once; atm I don’t remember if happened the same by overwriting files one at a time.
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Our servers don’t support uploading code with Git directly, but here are a few things you could consider:
- git-ftp: a plugin for Git that lets you upload modified code to an FTP server after a commit.
- Continuous Integration: Using GitHub Actions on GitHub, GitLab CI on GitLab, etc. you can automatically trigger an action whenever you push new code to the Git hosting provider, from where you can upload files with FTP.
The suspension was definitely caused by something you uploaded, not how you uploaded them. There is absolutely no restriction on you uploading an entire website at all once, because that’s something many people do with FTP all the time.
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Thanks! These are really valuable tips.
Regarding my account’s blocks, apparently the reason was a false positive detected by the automated AI abuse detection system.
Hi! This afternoon I was adding and editing some files in the File Manager and after a while my account got suspended again for abuse. There wasn’t any abuse at all though. I started a support ticket a couple of hours ago, but I’m still waiting…