Filezilla does not connect to FTP server

I have two entries from sites registered in Filezila. One of the entries is from a hospded host site on hostinger; and the other is from Infinity Free. The hostinger’s connects perfectly, but infinity free does not respond in any way [ETIMEDOUT]; and the file manager is not user friendly for a manual installation of Wordpress; the basic root files are not transferred, only the folders. What could it be?

@The_Unknown_Man said:
I have two entries from sites registered in Filezila. One of the entries is from a hospded host site on hostinger; and the other is from Infinity Free. The hostinger’s connects perfectly, but infinity free does not respond in any way [ETIMEDOUT]; and the file manager is not user friendly for a manual installation of Wordpress; the basic root files are not transferred, only the folders. What could it be?

Hi, may I see your FileZilla log?

@The_Unknown_Man said:
I have two entries from sites registered in Filezila. One of the entries is from a hospded host site on hostinger; and the other is from Infinity Free. The hostinger’s connects perfectly, but infinity free does not respond in any way [ETIMEDOUT];

The FTP server itself is working fine as far as I can tell, but like @PlanetGamingGG said, it would be useful if you could include the command log so we can actually see what’s going on.

@The_Unknown_Man said:
and the file manager is not user friendly for a manual installation of Wordpress; the basic root files are not transferred, only the folders. What could it be?

Make sure you upload the files to the htdocs folder. Any files uploaded outside the htdocs folder are automatically deleted.

Filezilla reports that it can not connect to remote ftp. The log is this
Status: Resolving address of ftp.epizy.com
Status: Connecting to [myFTPhostname]: 21 …
Status: Connection attempt failed with “ETIMEDOUT - Connection attempt timed out”.
Error: Could not connect to server
Status: Waiting to retry …

Hmmmm, did try adding it to FileZilla server list and see if it’s working or not?
Also try to use “PLAIN FTP”, when i try to use TLS FTP, it will always disconnect me.

@The_Unknown_Man said:
Filezilla reports that it can not connect to remote ftp. The log is this
Status: Resolving address of ftp.epizy.com
Status: Connecting to [myFTPhostname]: 21 …
Status: Connection attempt failed with “ETIMEDOUT - Connection attempt timed out”.
Error: Could not connect to server
Status: Waiting to retry …

Did you get any prompt about an SSL certificate? If you did not accept the SSL certificate, FileZilla will refuse the connection.

@Admin said:

@The_Unknown_Man said:
Filezilla reports that it can not connect to remote ftp. The log is this
Status: Resolving address of ftp.epizy.com
Status: Connecting to [myFTPhostname]: 21 …
Status: Connection attempt failed with “ETIMEDOUT - Connection attempt timed out”.
Error: Could not connect to server
Status: Waiting to retry …

Did you get any prompt about an SSL certificate? If you did not accept the SSL certificate, FileZilla will refuse the connection.

I didn’t get any prompt for SSL certificate.
Here is my log…

Status: Resolving address of ftp.epizy.com
Status: Connecting to [My IP]:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 616 of 2900 allowed.
Response: 220-Local time is now 20:52. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server