Files Gone

[AAmorim]

Hello @Admin, good afternoon.
I would like your help.
My WP website was running perfectly fine at http://descomplicando-o-imposto-de-renda.epizy.com.
Now, I can’t find none of my files using the Online File Manager. The file structure now is suddenly completely empty! Besides this awkward situation, WordPress was completeley unistalled. I cant access WP as usual at http://descomplicando-o-imposto-de-renda.epizy.com/wp-admin.
I guess the only solution is to ask you at Infinity Free to restore the backup and bring back my files and save all my hard work. Is it possible for to help me?
P.S: I already checked all related articles in the Forum.
Thank you in advance.

[KangJL]

Please read

My site and content has disappeared

Please have a look at the pinned topic. Your site was affected by an outage, and unfortunately your content was lost: If you have a backup or can restore the site via the database contents (which were left intact) you’re lucky, but if not, there is nothing that can be done but recreating your website from scratch.

[AAmorim]

Hello Mr. KangJL. Thank you a lot for your reply.
Since I am simply seeing the files to be empty (like I have described) and I haven’t performed a deletion myself, then I will follow Mr. ChrisPAR advise and wait for his update.
I hope InfinityFree has a workaround option for recovering the files (and WP installation), since my account configuration remains the same.
Waiting to hear the good news. Regards.

[solace-ken]

I think they are just moving data to a new server. After they get it up and running again your files and configuration should all be there and working properly.

[JxstErg1]

But that doesn’t interest the website IP the OP is on right now; only some hosting volumes are interested in the current issue you were talking about (and the IP ending in .155 is the prime example that is being migrated to the new server).

[solace-ken]

I understand now. Thanks for the clarification.

[AAmorim]

Hello, good afternoon.
Does anyone know when this migration to the new server finishes?
I am still waiting for an @admin reply about it.
Thank you.

[KangJL]

Read again.

Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available

This case is closed on our end, so I’m closing this topic. To learn what the issue was, please see the initial message: To learn what actually happened, please see this post: And the final situation is described here: Yes, we are aware that the files of some accounts have disappeared. Unfortunately, those files were the victim of storage corruption and they were lost. Despite our best efforts to recover what we could, not all data could be recovered and has been lost permanently. If y…

Your missing files have nothing to do with the migration.

[AAmorim]

@KangJL, thank you for your reply.
This is really sad. We always learn from a disaster situation. I hope Infinity have learn something out of it.
I work at a company with 3 Data Centers TIER III certified, but never heard about a hosting service without a backup system. Backup is a must, even for low level accounts. This reflects respect for potential prospects testing the service.
Anyway, life goes on.
Thank you for your information. It will certainly save me precious time.
Regards.

[AAmorim]

I enjoy the moment to advise you all about this threat woarning from Avast.
While trying to login to the dashboard, it says that the login page was infected with ULR:Phishing.

[ChrisPAR]

This is a known issue:

Avast Antivirus and Dash

Avast Antivirus now blocks dash.infinityfree.com Just wanted to let you know maybe more antiviruses also block it [image_2023-09-22_214158441]

Unfortunately there’s nothing that can be done but report it as a false positive and wait for Avast to remove the site from its database.

[AAmorim]

OK. Thank you for your reply.