File upload hangs

[Paul-J]

I really do not know much about web development. I’m trying to move a website created by someone else to here. It’s not too big. Zip archive is 5.4 mb. Unzipped it will only be about 10 mb. I have created a free account. I find in the file manager where it says “files for your website should be uploaded here!” and I try to upload my .zip file. It quickly gets to half-way, 2.7 mb out of 5.4, and then just hangs. I’ve let it run overnight, no progress. I’ve repeated, always hangs at 2.7 mb.

[Oxy]

Hi and welcome to the forum

Briefly - unzip the zip on your local computer and then upload the files

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How to upload files with FTP

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How to upload big files / archives

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[Paul-J]

Given that my file was only 5.4 mb, smaller than the 10 mb limit, I don’t see why it hung. And if I exceeded some limit, I think it should have given an error. But, okay, I will use FTP. I am familiar with using FTP, so, that should work. Thanks.

[Frank419]

@Paul-J

Given that my file was only 5.4 mb, smaller than the 10 mb limit, I don’t see why it hung.

Just take the “10MB” with a grain of salt here. The online file manager always hung on big archives (judged by the number of files in the archive). So even if it’s a 500KB zip with 10,000 files in it, it would hang there “forever”. And if it’s a 9MB zip with only 2 files, it should be quick.

[Paul-J]

Well, once I used Filezilla to FTP the files, it worked like a charm! Thanks. It would be nice if the file uploader would give you an error. Or, just not give you a file uploader and say, you have to use FTP period. But I guess all’s well that ends well.

[Admin]

The uploader works fine for small archives, but not big ones (in size, but especially in number of files). And for the cases where it does work, it’s very helpful. And if something doesn’t work 100% of the time and 100% of all cases doesn’t mean it’s completely useless and should be removed.

The file manager itself has very little safeguards to protect for this, so our only option is to setup time limits to prevent it from killing the whole server.