File Manager and FTP not working

Username epiz_30790588 (

Error Message

When I click on “File Manager”, I get the message: This site can’t be reached

When I use FileZilla, it tells me that the connection times out and I can’t connect to the server. for host name, I tried either, and - neither works, and I get the message that the “connection timed out” and “could not connect to server”.

When I go to my website, by the way, all existing content is reading and rendering properly.


Can you try the steps outlined in this article?


Thank you for the quick response! I did find the source of my issues…I was attempting to access in a different location, via a different service provider, and they had blocking mechanisms in place that made it not possible to access infinityfree.

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