Hi,
My domain I have registered under infinity free is imulat.org, and the website got recently suspended. We have probable reason to believe that we have gotten hacked by a user, and they are threatening to keep suspending our website until we do something with him (unknown as of now). Is there any way we can view our files and database during a website suspension so that we can attempt to remove him from our system?
Thank you,
Rohan Sake
No, you can only do that after suspension has lifted
I understand that that is the usual situation, but I am worried that we are being attacked. We just need a copy of our files and database information, not direct access, to see what we need to do to prevent this attack.
Well, you can do this
For your case, removing A/CNAME record will do
Thank you, but is there any way to get a copy of my db/files so that I can still retain the information I had before? I just want to try to get rid of an attacker’s account and/or file they have put on my website.
Yes, if you do backup regularly. Just restore from your backup
If current db/files are already corrupted, good luck!
Thank you for your help, I have not had a database backup, so I think I just try to recover it after the suspension ends.
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