My domain I have registered under infinity free is imulat.org, and the website got recently suspended. We have probable reason to believe that we have gotten hacked by a user, and they are threatening to keep suspending our website until we do something with him (unknown as of now). Is there any way we can view our files and database during a website suspension so that we can attempt to remove him from our system?
I understand that that is the usual situation, but I am worried that we are being attacked. We just need a copy of our files and database information, not direct access, to see what we need to do to prevent this attack.
Thank you, but is there any way to get a copy of my db/files so that I can still retain the information I had before? I just want to try to get rid of an attacker’s account and/or file they have put on my website.