Excited Newbie Needs Help with UptimeRobot 403 Error

[imSobi]

Website URL

(my site is: sobi.lovestoblog.com )

Error Message

in this site: uptimerobot_com
Ongoing incident on sobi_lovestoblog_com
Root cause
403 Forbidden
Ongoing
Started at Feb 27, 2025, 01:29AM GMT+3:30
403 Forbidden detected by Dallas, USA: 216.144.248.29

Other Information

Hi InfinityFree Team,

I’m so thrilled to be building my very first website with you guys—it’s been such an amazing adventure so far! I’ve got my site up and running at sobi.lovestoblog.com, and I’m absolutely loving how everything’s coming together. You’ve made it so easy for a beginner like me to dive into this!

But I ran into a little bump, and I’d super appreciate your help. I set up UptimeRobot to keep my site active (I set it to check every 5 hours because I don’t want to lose my free hosting—it’s awesome!). The thing is, it keeps showing a 403 Forbidden error with the IP 216.144.248.29. I read online that this might mean the IP is blocked, and I’m hoping you can unblock it for me so my site stays alive and kicking!

I’m using your hosting because it’s perfect for me—no costs and so beginner-friendly. Could you please help me fix this? I’d be over the moon if my little site keeps running smoothly!

Thanks a million for everything—you guys rock!
Sobi

[Greenreader9]

Hello,

There is a security system that prevents external sites from accessing yours, that’s the issue you are running into.

However, you can set 403 as “up”, as you won’t be getting that error code if your website goes down.

[imSobi]

Hi again,

Thanks so much for your help! I’m super excited to keep my site running. You mentioned the security system causing the 403 error with UptimeRobot (IP: 216.144.248.29). I’d love to keep using it to ping my site every 5 hours, but I can’t set 403 as “up” in the free plan. Is there any way you could unblock this IP so it gets a 200 OK instead? That would make my day!

Thanks a bunch!

[JavesPotato]

Take note that Infinityfree does not ban IP addresses when the browser validation process fails. You can still be able to access the site after being stopped by a previous failure in the said process. I do not know if the same rule applies to the “bots” though.

Ensuring only web browsers can access your website

InfinityFree is a website hosting service. That means that the hosting accounts we provided are intended for hosting websites. Websites contain pages that are accessed through web browsers. InfinityFree is not intended to be used for file sharing, API hosting, database hosting or background tasks/tools. To help enforce this, free hosting enforces a security system that makes sure that anyone trying to access your website is using a normal web browser. This is done by checking whether the web br…

[Admin]

We don’t want external systems to continuously poll your website because it breaks our inactivity detection, and unnecessary stresses the servers for a website that’s not actually being used.

So UptimeRobot is being blocked more or less intentionally (but not specifically). You’ll need to find another way to detect if your website is working.