Error with Matomo (Web Analytics)

Hosting Support
1

Website URL

https://computronic-web.es

Error Message

Hello everyone on the forum, I’ve installed Matomo, and when I go into the /matomo folder to start configuring it, I get the following error screen…

I downloaded Matomo from the official website and uploaded it to the hosting using FTP.

I’ve read that it’s an error in the php.ini file, but I don’t know how to fix it. I have free hosting; I don’t know if that’s the cause of the error. Thank you very much, regards.

Matomo_Error
Matomo_Error1162×593 19.1 KB

Other Information

(other information and details relevant to your question)

2

That may not be something that can be fixed. Because of the way shared hosting works, environment settings like the php.ini can’t be changed without it affecting all users

3

It seems that Matomo wants to use the get_current_user() PHP function, but this function is disabled on our hosting. That’s not an error, it’s a deliberate restriction.

Still, looking at what the function does, I don’t see an immediate reason as to why this function needs to be disabled.

I’ll check upstream if this function could be re-enabled or replaced with a “stub” function so Matomo can keep working.

4

Hi, thank you very much, I was able to solve it, I installed Matomo from InfinityFree itself with Softauculus.

It is known that the latest version of Matomo has a bug, and the version I installed from Infinity is the previous one, and it worked fine for me.

Thank you all and have a great day!!! :grinning_face:

5

The issue breaking Matomo has been fixed now so you should be able to install it (or update your current installation)!

6

OK, thanks a lot

I’ll update it to the latest version later, since I had the previous one due to the error.

And I also need to install the geolocation database.

Thanks and have a great day everyone on the forum :grinning_face: