Error whilst trying to transfer to a new host

[Botond]

https://primehaze.com/

https://primehaze.com/

HTTP Request send, awaiting response . . No data received

We were unable to download a backup of your website from your previous hosting provider, due error “HTTP Request send, awaiting response . . No data received” . Please get in touch with them to see how we could download a backup of your website from their servers (click on the “All-in-One WP Migration” > “Backups” menu in your WordPress dashboard to see the backups). Please open a new migration request through the control panel of your Hostinger account informing your hosting login detail, or provide backup file in cloud storage such as, google drive, dropbox, or we-transfer.

[Greenreader9]

Using backup plugins is not recommended here. They use a lot of resources and lead to suspensions. It’s recommended (Both by Wordpress themselves and by us) to backup your site manually.

[Botond]

Thank you for your answer!

So I know how to manually back up my site from cpanel but after i have the compressed files where do I upload them?

Thank you for your help in advance!

[KangJL]

@Botond

where do I upload them?

Ask your new host??

[Botond]

yes i did that and i have been talking with their customer service for hours now and tbh my website just became worse. Is there a way infinityfree can provide a back up from my website? Or is there a way i can access an older back up. bc everything on my wp dashboard have been deleted and i cannot find one.

[Frank419]

@Botond

Is there a way infinityfree can provide a back up from my website?

We aren’t responsible for this; but the guide is always avaliable:

How to backup your website

Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op…

@Botond

of your Hostinger account

Hostinger also have guides on their KB about how to restore the backups manually:

How to Upload Backups at Hostinger | Hostinger Help Center

[Botond]

okay, thank you!

I am almost done, i know what to do, but whenever i try to download or to copy or to basically do any actions with any of my files in cpanel->online file manager i got an error message: an unknown error occurred during download.

Can someone please help me in finding out what to do to resolve this issue?

[Frank419]

@Botond

an unknown error occurred during download.

Online file manager is known for being almost unusable these days.

Please use a desktop ftp client like FileZilla and follow this guide to learn how to use it:

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…

It’s about uploading, but downloading is the same.