Error in File Manager Upload Process

[ScaryOwl]

http://mangaforum.42web.io/

(please specify the URL of the site on which you are experiencing the problem)

FPT QUOTA REACHED

(please share the FULL error message you see, if applicable)

Hi, unfortunately, I’m trying to upload a file in the filemanager.ai that is around 18kb. This file is just a extension for the PhPBB forum so it isn’t that important. From what I know, I have more than enough storage. “33mb/5G.” The inodes are 4630 / 59400

Thanks,
ScaryOwl

(other information and details relevant to your question)

[ScaryOwl]

I also got a FTP software and logged in but I cant find the website file manager. I can find the file manager on the domain panel.

[ScaryOwl]

I also added this information into my FTP software and it didn’t work.

[Greenreader9]

Try uploading it with FTP software like FileZilla

If you are having trouble connecting on FileZilla, please share the error logs (From that top panel) here

[ScaryOwl]

Are you able to add the file for me if I give it to you? I think I mixed up passwords… all it says is that I couldn’t connect.

[Greenreader9]

No, I can’t do it for you

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

[ScaryOwl]

Alright, well I think it’s a storage bug because I have 4630 / 59400 in inode usage. I don’t know why FTP isn’t working for me. Can you escalate the request to the admin?

[Frank419]

@ScaryOwl

FPT QUOTA REACHED

This sounds like an error message from the online file manager. It just randomly says that even if someone is far from the limit.

@ScaryOwl

all it says is that I couldn’t connect.

What did your ftp software actually says? There’re many reasons why you couldn’t connect, and reading the article that Greenreader9 shared is a good start.

@ScaryOwl

Can you escalate the request to the admin?

Admin will reply if he finds it necessary, but there’s not really an “escalate” function on this forum.

[Admin]

The “FTP Quota Reached” error is a bug in the file manager which we have been unable to resolve so far. The best workaround is to use a desktop FTP client like FileZilla.

If you are having trouble with FileZilla too, please try these troubleshooting steps first:

Help, I cannot connect to FTP

Being able to access your hosting account over FTP is very important to manage your website files. However, there are reason why you may have trouble connecting to the FTP service. This article explains a few things you can try to fix your FTP connection. Login to your control panel After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account. You can login to the control panel by logging in…

If this doesn’t help, please share the logs from FileZilla so we can see what’s going wrong:

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

Regardless, I checked your account and I don’t see any issues. FTP is working for your account, and you’re well within all the limits.

[ScaryOwl]

Hi, would the host be my ip?

[Greenreader9]

No

How to upload files with FTP

The best and most reliable way to upload files is to use FTP. To upload files with FTP, you will need to following: Your FTP username Your FTP password The FTP hostname An FTP client You can find your FTP username, password and hostname in the client area under the FTP Details section. The FTP password is the same as your hosting account and control panel password, which is different from the password for the client area. If you like videos better then text guides, you can find one at the bot…

[ScaryOwl]

I was able to log in but it was the wrong thing. This just shows the if0_37824093 file manager instead of my domain file manager.

[Greenreader9]

They are the same thing. Open the folder titled “/htdocs” (if that does not exist open the physics folder)

[ScaryOwl]

Thank you, this worked.