Error accessing control panel

[wackyblackie]

What is the website url? Are you talking about the cPanel? The signout button on cPanel goes to /panel/indexpl.php?option=signout.

[Guinho]

I go to access the control panel from here and after the error and I don’t know why this is happening this is only happening with this site

[wackyblackie]

Go to cpanel.epizy.com and login with the details in the client area. If it still produces an error try clearing your cache and if that does not work, get admin to look at it.

EDIT: cPanel is working for me.

[Guinho]

now it appears that my site has been suspended but from what is shown in the image below it has not reached the limit

[wackyblackie]

Look at the Traffic Usage graph. It says you have 0MB of available traffic left.

[Guinho]

but I have another site that says it is being used 0 MB and 0 MB is available and the site still logs if active could this be a problem with the infinityfree servers??

[wackyblackie]

Does this mean you can access the cPanel? If you can’t then how did you retrieve those graphs?

EDIT: Does the Client Area say why you were suspended? If so, please share or PM me.

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@Guinho

could this be a problem with the infinityfree servers?

That is very possible, but I do not think it is the case. Do you use WordPress or anything like that? WordPress has been known to cause problems.

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Looking at my account stats, I found the same thing you did:

[Guinho]

I put it as you said and I managed to get access but when I accessed the site it was suspended

[Guinho]

@wackyblackie

Does the Client Area say why you were suspended? If so, please share or PM me.

[wackyblackie]

Please read:

What is an Entry Process and what does the limit mean

One of the limits InfinityFree enforces is the Entry Process Failures limit, also abbreviated to Entry Process limit or EP limit. This article explains what an entry process is, what the limit means and how you can control it. What is an entry process? Every time a request to a URL on your website is made, a new program is started to retrieve the content of that URL. This process then executes your code, sends the response to the visitor, and finally quits. Note that one entry process is creat…

[Guinho]

ok, i’m going to take a look

[Guinho]

ok I took a look and I’ll try to do it so it doesn’t reach the limit thanks for the help

[wackyblackie]

You’re very Welcome.
Remember, if you think this topic was solved, don’t forget to mark it as solved!

[Guinho]

can you tell me how to put it as finished??

[wackyblackie]

Click the solution button on any of the helpful posts.

[Guinho]

points thanks a lot for the help

[jaikrishna.t]

I think maybe (0) MB = Unlimited? Many web hosting control panels have some config, like that. It cyber panel etc.

[Admin]

@Guinho

I try to access the site’s control panel and I get this error:
The requested URL /panel/modules/signout/index.p

This happens if your account is currently being suspended.

@wackyblackie

Look at the Traffic Usage graph. It says you have 0MB of available traffic left.

@jaikrishna.t

I think maybe (0) MB = Unlimited?

Exactly.

That’s a UI error. The bandwidth is unlimited, but since you can’t show unlimited in a pie chart, the value is shown as 0 instead.

This issue has existed for years by the way. You can check any other account and see that there is also “0MB” of bandwidth.

[Guinho]

true i went to other accounts and it shows 0 MB